Member Services Coordinator

Introduction:

The Membership Department is seeking a Membership Services Coordinator to support the Membership and Marketing Department, as well as the General Manager and Board Executives. The Army and Navy Club is a home away from home for its more than 6,000 members, and the ideal candidate will make every member and guest feel welcome while going above and beyond in every interaction. Reporting to the Director of Membership, Marketing and Communications, this individual will be the first point of contact for members entering the administrative offices and is expected to bring careful attention to detail, strong organization, and a warm, engaging personality to the role, embodying the Club’s shared spirit of “Serve Those Who Serve” in every interaction.

The Army and Navy Club has been a prestigious home away from home for the most illustrious names in America's military and political history. The Club is a private, members only, Five Star Platinum Club on Washington, DC's historic Farragut Square. Valued by members as a distinguished landmark where traditions and camaraderie reign, the Club's timeless elegance and atmosphere are complimented with fine dining, delightful accommodations, an exceptional library, and special events designed to benefit all members.

Responsibilities:

●        Greet members and guests in a warm, professional, and hospitable manner, serving as a “goodwill ambassador” and the face of the Membership Department

●        Serve as the first point of contact for members entering the administrative offices, providing attentive, courteous, and personalized service

●        Answer and route incoming calls, take accurate messages, and respond promptly to member emails and other inquiries

●        Provide general Club information and respond to inquiries from members and guests

●        Perform general office administrative tasks, including word processing, filing, copying, and scanning documents

●        Relay member suggestions, concerns, and service issues to the appropriate department and Club management

●        Draft letters, memos, and other correspondence using Microsoft Word and other standard office software

●        Prepare letters of introduction for members

●        Maintain current knowledge of reciprocal clubs to assist members with inquiries

●        Maintain office supplies through an ongoing inventory, track spending and usage, and report significant variances to the Membership Manager

●        Enter new members into the Jonas database and support mailing of membership packets

●        Assist the Membership Director with change-of-address requests and updates to member records in the Jonas database

●        Assist the Membership Director by providing Club tours to new and prospective members

●        Contact committee members by phone, email, and written correspondence to remind them of upcoming meetings

●        Prepare Membership Committee binders and materials for monthly meetings

●        Provide general event support and staffing for membership events as directed by the Membership Director

●        Maintain security of Club property, including keys and office supplies, and keep the workstation free of safety hazards

●        Monitor and maintain cleanliness of the work area and the Membership Office

●        Maintain a neat, professional appearance and follow the Club’s dress code, as outlined in the employee handbook

●        Support special projects as assigned by the supervisor, Director, General Manager, and/or President

●        Maintain regular and reliable attendance; position may require evenings, weekends, and holidays

●        Perform other duties as assigned; responsibilities may evolve based on operational and Club needs

Education & Experience:

●        Bachelor’s degree, or equivalent experience, in hospitality, marketing, communications, or a related field preferred

●        1 – 3 years of experience in a customer or member service role within an office setting required

●        Experience within a member organization or club preferred

●        Proficiency with Microsoft Office Suite required

●        Experience with Jonas, or similar club management software (Clubspot, SevenRooms, etc), preferred

●        Experience with standard office equipment, including printers, scanners, copiers, and multi-line phone systems

Knowledge, Skills & Abilities:

●        Strong customer service orientation with a warm, welcoming, and professional demeanor

●        Excellent verbal and written communication skills

●        Highly organized with strong attention to detail

●        Creative, approachable, outgoing, and positive, with a proactive and adaptable problem-solving mindset

●        Ability to maintain confidentiality and exercise discretion with sensitive member information

●        Comfortable managing multiple priorities in a fast-paced office environment