Medical Assistant - Full-Time - APN - RO14

Summary

Assists physicians in delivering patient care in the ambulatory setting. The MA assists in the delivery of patient care to people of diverse backgrounds and must be able to effectively communicate and assist the patients and their families.

Essential Duties and Responsibilities

• Escort patients to exam rooms, interviews patients, measure vital signs, enter all medical document/records in EMR system, complete all measures needed for meaningful use.  

• Prepares treatment rooms for patient examinations; Assist physician in exam rooms.

• Assist physicians with all patient care, medication refills, ordering of diagnostic testing. Coordinate continuity of patient care with healthcare organizations and facilities.

• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. Return all patient calls and messages and provide feedback and answers to patient/physician/pharmacy calls.

• Operates computer software and office equipment.

• Perform other duties as needed to assist coworkers, which may include schedule/reschedule patient appointments, check in/out patients, answering phones, etc.

Core Competencies

Action Orientation - Targets and achieves results, overcomes obstacles, accepts responsibility, establishes standards and responsibilities, creates a results-oriented environment, and follows through on actions.

Communications - Communicates well both verbally and in writing. Effectively conveys and shares information and ideas with others. Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant detail in presented information.

Creativity/Innovation - Generates novel ideas and develops or improves existing and new systems that challenge the status quo, takes risks, and encourages innovation.

Critical Judgment - Possesses the ability to define issues and focus on achieving workable solutions. Consistently does the right thing by performing with reliability.

Customer Orientation - Listens to customers, builds customer confidence, increases customer satisfaction, ensures commitments are met, sets appropriate customer expectations, and responds to customer needs.

Interpersonal Skills - Effectively and productively engages with others and establishes trust, credibility, and confidence with others.

Leadership - Motivates, empowers, inspires, collaborates with, and encourages others. Builds consensus when appropriate. Focuses team members on common goals.

Teamwork - Knows when and how to attract, develop, reward, and utilize teams to optimize results. Acts to build trust, inspire enthusiasm, encourage others, and help resolve conflicts and develop consensus in creating high-performance teams.

Professional Requirements

• Meets dress code standards and adheres to dress code policy.

• Completes annual education requirements.

• Maintains regulatory requirements.

• Maintains patient confidentiality at all times.

• Reports to work on time and as scheduled, completes work within designated time.

• Wears identification while on duty, uses computerized punch time system correctly.

• Completes in-services and returns in a timely fashion.

• Attends annual review, department in-services, staff meetings and/or reviews all monthly staff meeting minutes per HealthStream.

• Represents the organization in a positive and professional manner.

• Actively participates in performance improvement and continuous quality improvement (CQI) activities.

• Complies with all organizational policies regarding ethical business practices.

• Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the department.

• Promotes professional growth of subordinates by sharing knowledge and/or directing them to sources if information appropriate to given situation.  Utilizes journals, books, etc. to learn and/or improve new techniques and equipment.

• Assists other staff members in performing any duty that enhances the delivery of patient care.

Regulatory Requirements

• High school graduate or equivalent

• Current BLS certification

• Minimum of six (6) months to one (1) year of related work experience.

Skills

• Ability to communicate effectively in English, both verbally and in writing.

• Basic computer knowledge.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires repetitive motions, standing, walking, bending, kneeling and stooping all day. The employee must frequently lift or move items weighing up to 50 pounds.