Localization Project Manager (LPM) (Can be REMOTE)

MasterWord Services is a company comprised of talented language professionals and project management specialists who make quality a priority. We provide a wide array of language services, such as Technical Translations, Onsite Interpreting, Video Remote (VRI), or Over-the-Phone (OPI) Interpreting Services.

We are an award-winning company and our dedication to our clients and employees make us a leader in the language services industry. Due to our rapid growth, we are seeking a Project Manager for our Translation Department.

Localization Project Manager (LPM) (Can be REMOTE)

The LPM coordinates localization projects to ensure consistency, quality, and efficient turnaround of deliverables.

Roles and Responsibilities:

General duties include without limitation:

Project Management

·     Organizes and coordinates translation/localization projects.

·     Plans each project schedule and necessary resources and tracks the project schedule status to ensure that project deadlines are met.

·     Performs all work in accordance with the relevant procedures.

·     Works with linguistic assets (TM, TBs, style guides) and implements Translation Memory and any other applicable technology.

·     Participates in resolving problems across various functions and processes and maintains profit margin per work order.

·     Works closely with other key teams/team members such as business development, production, DTP, QC/QA, accounting, etc.

·     Ensures proper QC/QA of the project.

·     Closes jobs and archives files, while ensuring the utmost accuracy.

·     Prepares project reports for management, clients, or others.

·     Performs any other duties delegated by the Department Manager, Operations Manager and the President.

·     Provides scheduled after-hours on call support.

Vendor/Resource Management

·     Allocates and confirms project resource availability.

·     Negotiates rates with translators and other contractors/vendors to ensure project completion within budget.

·     Responsible for vendor management of assigned independent contractors.

·     Reviews incoming vendor invoices and other job-related expenses to assure accuracy.

Client Facing Responsibilities

·     Exercises excellence in customer service

·     Provides scheduled on-call support

·     Ensures total client satisfaction on output quality and project completion schedules.

·     Communicates with the client regarding project status and any project related issues (ex. questions from translators, etc.).

·     Improves on a continuous basis, professional skills and industry knowledge.

Required Qualifications:

Localization Project Management

·     2 years of prior localization project management experience, working on projects that involve language launches, software, creative content and/or subtitle localization.

·     Working knowledge of industry standard localization tools, CAT, TM, TMS and MT tools.

·     Continuous localization workflow experience (product localization) is preferred.

Competences

·     Excellent written and verbal communication skills. Fluency in spoken and written English language. Fluency in a second language (spoken and written).

·     Strong analytical problem-solving skills.

·     Excellent organizational skills. Attention to detail.

·     Ability to work independently and multi-task.

·     Soft skills and ability to listen and negotiate.

·     Creativity and resourcefulness

·     Must be willing to work occasional extensive hours to meet client project requirements and provide after-hours on call support when required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The aforementioned requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO/M/F/D/V