Legal Assistant III Support Service

Support services to assist OGC attorneys and legal staff with litigation support, legal administrative support, document management, case file organization, document production, scheduling, tracking and related clerical support functions. The Contractor shall provide legal assistant and administrative support services to GSA OGC. Support shall include, but is not limited to, front office support, scheduling, correspondence, filing, document preparation, legal administrative support, legal review tracking, data entry, records support, and optional Freedom of Information Act support, if exercised by the Government.

The Contractor shall provide support at the Government-designated place of performance and may be required to provide onsite support with possible telework support (telework requires prior approval) for any OGC division nationwide, as requested and approved by the Government.

Legal Assistant Staffing Requirement

The Contractor shall provide qualified legal assistant personnel capable of performing administrative, clerical, legal support, records management, document preparation, scheduling, tracking, and customer service duties in support of GSA OGC.

Contractor personnel shall perform assigned duties in accordance with Government procedures, applicable deadlines, confidentiality requirements, records management requirements, and security requirements.

6.0 Front Office and Reception Support

The Contractor shall provide front office and reception support, including the following:

• Greet visitors to the office.

• Control visitor access in accordance with Government security procedures.

• Implement applicable visitor management and office security procedures.

• Direct visitors to the appropriate Government personnel.

• Provide routine or procedural office information, as authorized.

• Maintain a professional front office environment.

The Contractor shall provide in-person front office support at the following location, unless otherwise directed by the Government:

• OGC Central Office, Washington, DC.

The Contractor may also be required to provide front office support for any OGC division

nationwide, as requested by the Government.

6.1 Telephone, Visitor, and General Inquiry Support

The Contractor shall provide telephone, visitor, and general mqmry support, including the following:

• Answer and direct phone inquiries to appropriate personnel.

• Receive and record messages.

• Maintain a log of messages, as required.

• Ascertain the nature of requests from callers or visitors.

• Determine, consistent with Government direction, whether routine or procedural information may be provided.

• The Contractor shall strictly follow the Government-provided routing matrix. The Contractor is prohibited from exercising independent judgment regarding the urgency or legitimacy of an inquiry; all inquiries not explicitly covered by the matrix shall be routed to a designated POC for disposition.

• Direct callers, visitors, and inquiries to appropriate OGC staff.

• Protect sensitive information from unauthorized disclosure when responding to inquiries

6.1 Scheduling, Calendar, Travel, and Timekeeping Support

The Contractor shall provide scheduling, calendar, travel, and timekeeping support, including the following:

• Maintain assigned attorneys' calendars.

• Schedule appointments, meetings, conferences, and conference calls.

• Maintain daily suspense lists of commitments, as required.

• Remind attorneys and staff of appointments, deadlines, meetings, and conference calls.

• Arrange conference calls and meetings.

• Reserve meeting rooms and ensure room scheduling conflicts do not occur.

• Notify participants of meeting details and changes.

• Prepare meeting rooms and conference materials, as required.

• Reschedule appointments and meetings when necessary.

• Schedule and make travel and lodging arrangements for OGC staff, as directed.

• Make cost comparisons for travel arrangements.

• Secure required pre-travel approvals and travel advances, as applicable.

• Input travel vouchers into ConcurGov or other Government-designated travel systems.

• Serve as timekeeper, as assigned.

• Input time and leave information into HR Links or other Government-designated systems.

6.2 Incoming and Outgoing Mail Support

The Contractor shall provide mail support, including the following:

• Receive, open, time stamp, review, and distribute incoming mail.

• Receive, review, and distribute incoming faxes, if applicable.

• Determine whether incoming mail should be brought to the immediate attention of a supervisor.

• Route mail to appropriate staff members.

• Identify priority mail and distribute it appropriately.

• Identify mail erroneously sent to OGC and route it to the proper destination.

• Collect, sort, and distribute correspondence daily.

• Collect, prepare, and dispatch outgoing mail daily.

• Coordinate local courier service when necessary and approved by the Government.

6.3 Document Preparation, Legal Correspondence, and Word Processing Support

The Contractor shall prepare legal documents, correspondence, reports, and other written materials, including the following:

• Use Microsoft Word, Google email, Adobe Acrobat, and other Government-designated software.

• Prepare routine correspondence and non-technical legal documents with limited supervision.

• Prepare complex reports or documents using Microsoft Office, Google Workspace, Adobe, and other authorized systems.

• Produce documents from handwritten drafts, edited copy, or electronic files.

• Create, copy, edit, insert, delete, move, store, retrieve, and print text and documents.

• Prepare final-form correspondence with responsibility for format, arrangement, grammar, spelling, punctuation, capitalization, pagination, and consistency.

• Review legal briefs, memoranda, attachments, exhibits, pleadings, and other documents for proper format.

• Prepare documents requiring complex formatting, including charts, special symbols, tables of authorities, and other tables.

• Ensure documents comply with applicable office, agency, court, board, or commission formatting requirements.

• Review outgoing correspondence and documents to ensure proper signature, attachments, enclosures, and procedural compliance.

• Flag potential formatting inconsistencies or missing references for the document author's review and resolution.

• Keep informed of applicable clerical and administrative directives, policies, and procedures.

The Contractor shall perform other administrative support duties that are within the scope of this PWS and are assigned by authorized Government personnel.

Other duties may include, but are not limited to:

• General clerical support.

• Internet searches.

• Telephone support for other OGC offices.

• Assistance with special projects.

• Administrative support related to workload tracking, litigation tracking, records, or correspondence.

• Support for internal reporting requirements.

• Tasks assigned under this section shall not materially change the scope, nature, or type of work required under this PWS.