IT Support Specialist

The Town of Hopkinton is seeking a customer-focused and technically skilled IT Support Specialist

Hopkinton is a highly engaged, dynamic and growing community, committed to equal opportunity, diversity and inclusion. We believe that a positive culture of inclusion in Town governance contributes to the Town’s overall qualities as a great place to live and work. We welcome all to apply.

The IT Support Specialist serves as a key resource for Town staff, providing hands-on technical support, troubleshooting hardware and software issues, assisting with technology deployments, and helping departments make the best use of the tools available to them.

This is an exciting opportunity for someone who enjoys solving problems, helping people, and working with a wide variety of technologies. The successful candidate will support employees across all Town departments and play an important role in maintaining the technology systems that allow the Town to operate efficiently and effectively. We are seeking a customer-focused professional who communicates technical information clearly, works collaboratively, and takes pride in delivering exceptional service.

QUALIFICATIONS:

High school diploma or equivalent required. An Associate's Degree is preferred. Candidates should possess two (2) to three (3) years of hands-on experience in a help desk, technical support, or related environment, or an equivalent combination of education, training, and experience. Experience supporting desktop operating systems, mobile devices, audio/video conferencing platforms, and related technologies is highly desirable. A valid driver's license is required. The successful candidate will demonstrate strong technical aptitude, excellent customer service skills, effective communication abilities, and a willingness to learn and adapt in a continually evolving technology environment.

Knowledge, Abilities and Skills: 

• Strong troubleshooting and problem-solving abilities
  
• Excellent customer service and communication skills
  
• Ability to explain technical concepts to users with varying levels of technical experience
  
• Experience supporting desktop operating systems, mobile devices, and office technologies
  
• Ability to manage multiple priorities and adapt to changing demands
  
• Strong organizational skills and attention to detail 
  

Preferred Experience:

• Google Workspace 
  
• Municipal or public sector technology support