Inside Sales Representative

JOB SUMMARY:

Respond to customer inquiries regarding, product offerings, company services, product pricing, order status, and delivery schedules.  Provide excellent customer service by utilizing in-depth knowledge of company products, services and or product specifications.

ESSENTIAL JOB FUNCTIONS:

·         Follow up on customer inquiries for product offerings, pricing, and delivery information.

·     Respond to customer inquiries via phone, mail, fax and showroom visits and prepare sales quotes for current and/or potential customers. 

·  Interface with production staff to discuss customer requirements and or product specifications.

·      Review customer specifications, layouts, and product dimensions to develop product pricing and convey information to customers as requested.

·     Meet with clients in showroom, explain materials, edges, options, and show them materials. 

·         Respond to customer requests for product samples and ensure samples are delivered within requested time frame.

·         Perform related duties as required to meet department and or company objectives.

ACCOUNTABILITIES:

Contribute to the overall success of the company by performing all assigned duties in a professional, timely and accurate manner.  Follow all company safety policies and procedures as set forth in the Employee Handbook.

MINIMUM JOB QUALIFICATIONS:

·         High school diploma or GED required.

·         Two to three years’ sales or customer service experience required.

KNOWLEDGE, SKILLS & ABILITIES

·         Strong written and oral communication skills to interact with customers, vendors and co-workers in a professional and helpful manner in person or via phone or written correspondence.

·         Strong problem solving and analytical skills.

·         Ability to persuade and influence others.

·         Ability to create, compose, and edit written materials.

·         Excellent organizational, interpersonal, and written communication skills.

·         Ability to send/receive email messages, post information to a database or spreadsheet, and perform basic word processing and/or data entry.

MENTAL AND VISUAL REQUIREMENTS:

Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, and/or extensive reading. Ability to discern colors and patterns.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

·         Ability to sit for extended periods of time, walk, talk, hear, push, pull, reach, stoop, kneel, crouch, or bend, climb, and perform repetitive motions.

·         Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

EQUIPMENT USED:

Ability to operate various office equipment including computer, printer, telephone, fax machine, and copier.

 Computer Software: Peachtree, Microsoft Word and Excel.