In-House Sales Support Representative

Cento Fine Foods, a leading brand in authentic Italian cuisine, is dedicated to providing high-quality, genuine products that bring the flavors of Italy to kitchens worldwide. With a rich heritage and commitment to excellence, Cento offers a diverse range of products from tomatoes and olive oil to pasta and specialty items. We are looking for a motivated and detail-oriented In-House Sales Support Representative to join our team and contribute to our mission of delivering exceptional products and service.

For more information about Cento Fine Foods, visit www.cento.com.

**Overview:**

We are seeking a motivated and detail-oriented In-House Sales Support Representative to join our sales team. The ideal candidate will provide high-quality support to our sales representatives, ensuring smooth operations and contributing to the overall success of the sales department. This role requires excellent communication skills, strong organizational abilities, and a proactive approach to problem-solving.

**Key Responsibilities:**

1. **Sales Support:**

   - Answer basic sales questions from customers and potential clients.

   - Log customer data and track customer orders accurately.

   - Provide exceptional support to the sales team, taking pride in a job well done.

   - Input data into the computer system and maintain accurate records.

   - Respond to customer inquiries via phone, email in a professional manner.

   - Process sales orders and coordinate with other departments to ensure timely delivery of products and services.

2. **Coordination:**

   - Plan, organize, prioritize, and coordinate sales activities.

   - Schedule and coordinate sales meetings, conferences, and travel arrangements for the sales team.

   - Collaborate with the marketing department to develop sales materials and promotional campaigns.

3. **Reporting and Analysis:**

   - Generate and maintain sales reports, analyzing data to provide insights to the sales team and management.

   - Maintain and update sales forecasts, ensuring accurate and timely reporting.

4. **Customer Relationship Management:**

   - Build and maintain strong relationships with customers, providing exceptional service and support.

   - Handle customer complaints and issues, working towards quick and effective resolution.

   - Identify opportunities for upselling and cross-selling to existing customers

**Qualifications:**

- Bachelor’s degree in Business Administration, Marketing, or a related field preferred.

- Proven experience in a sales support or administrative role.

- Excellent communication and interpersonal skills.

- Strong organizational skills and attention to detail.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

- Ability to work independently and as part of a team.

- Strong problem-solving skills and a proactive attitude.

**What We Offer:**

- Competitive salary and benefits package.

- 401K

- A supportive and collaborative work environment.

- The chance to be part of a dynamic and successful sales team.