Houseman

The Public Space Houseperson is responsible for maintaining high standards in all assigned lobby areas, and public restrooms, special cleaning assignments, and performing Room Attendant duties as necessary.

Essential:
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Use proper two-way radio etiquette when communicating with other employees.
• Practice safe work habits to ensure the safety of guests, fellow employees, and self.
• Handle items for “Lost and Found†according to hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist if needed.
• Deliver any clean linen to assigned sections, if necessary.
• Pick up Room Attendant’s dirty linen or trash as needed.
• Before leaving, collect all trash from the service landings and take it to dispose of in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Keep hallways, public areas, and closets neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Adhere to the schedule for project cleaning of public areas.
• Maintain the stairwells to hotel standards.
• Keep the ash urn clean and filled with sand.