Hotel Maintenance Technician

Position Title: Hotel Maintenance Technician
Department: Engineering / Maintenance
Reports To: General Manager / Chief Engineer
Employment Type: Full-Time
Location: Hotel Property
Schedule: Flexible, including weekends, holidays, and emergency calls as needed

Position Summary

The Hotel Maintenance Technician is responsible for maintaining the hotel's physical condition, ensuring all guest rooms, public areas, equipment, and building systems are safe, functional, clean, and in excellent working order.

This position performs preventive maintenance, responds promptly to guest maintenance requests, troubleshoots mechanical and electrical issues, and assists in maintaining compliance with hotel brand standards, safety regulations, and local building codes.

The ideal candidate is dependable, detail-oriented, proactive, and capable of independently identifying and resolving maintenance issues while providing exceptional guest service.

Essential Duties and Responsibilities

1. Guest Room Maintenance

• Perform daily inspections and repairs in guest rooms.

• Troubleshoot and repair HVAC/PTAC units.

• Repair plumbing issues, including leaking faucets, clogged drains, toilets, and shower fixtures.

• Repair or replace lighting fixtures, switches, outlets, and other electrical components within authorized skill levels.

• Maintain and repair guest room furniture, doors, locks, hinges, and cabinetry.

• Repair televisions, remotes, and other guest room equipment.

• Address maintenance concerns reported by guests and housekeeping.

• Ensure guest rooms meet hotel brand quality standards.

• Verify all repairs are completed before rooms are returned to inventory.

2. Preventive Maintenance Program

• Complete scheduled preventive maintenance (PM) inspections on guest rooms.

• Inspect HVAC filters, coils, condensate drains, and thermostats.

• Inspect plumbing fixtures and identify potential water leaks.

• Check electrical outlets, lighting, and safety equipment.

• Inspect mattresses, bed frames, furniture, and fixtures for damage.

• Inspect bathroom caulking, grout, tile, and ventilation.

• Maintain accurate preventive maintenance records.

• Assist management with establishing monthly and quarterly PM schedules.

Performance Expectation: Complete assigned preventive maintenance tasks according to hotel standards and established deadlines.

3. Building and Equipment Maintenance

• Inspect and maintain mechanical rooms and building systems.

• Monitor water heaters, boilers, pumps, and related equipment.

• Inspect and maintain laundry equipment.

• Troubleshoot minor kitchen equipment issues.

• Perform minor drywall repairs, painting, and carpentry.

• Maintain doors, windows, locks, and building hardware.

• Assist with exterior building maintenance.

• Monitor building conditions and report major repair needs to management.

• Coordinate with approved vendors for repairs requiring specialized technicians.

4. Public Areas and Exterior Maintenance

• Inspect hotel lobby, hallways, stairwells, elevators, and public restrooms.

• Repair damaged walls, flooring, ceiling tiles, and fixtures.

• Maintain exterior lighting and signage.

• Inspect parking lots, sidewalks, and entryways for safety hazards.

• Assist with landscaping and exterior upkeep as assigned.

• Maintain pool equipment and chemical logs if trained and authorized.

• Ensure all public areas remain safe, operational, and presentable.

5. Work Orders and Guest Service

• Respond promptly to maintenance requests submitted through the hotel's work order system.

• Prioritize emergency and guest-impacting maintenance issues.

• Communicate professionally with guests regarding repairs.

• Update the Front Desk and Housekeeping departments on room maintenance status.

• Document repairs, materials used, and outstanding issues.

• Follow up on unresolved maintenance concerns.

• Notify management immediately of issues affecting guest safety or room availability.

6. Safety and Compliance

• Follow OSHA guidelines and hotel safety procedures.

• Maintain proper storage and labeling of chemicals and equipment.

• Follow lockout/tagout procedures when applicable.

• Inspect emergency lighting, exit signs, and fire safety equipment.

• Report unsafe conditions immediately.

• Maintain organized and clean maintenance shops and storage areas.

• Use personal protective equipment when required.

• Assist with brand quality assurance inspections, health inspections, and fire inspections.

• Ensure specialized repairs are completed by properly licensed professionals when required.

7. Inventory and Cost Control

• Maintain inventory of maintenance tools, supplies, and replacement parts.

• Notify management when supplies need replenishment.

• Minimize waste and unnecessary expenses.

• Track recurring maintenance issues.

• Assist in obtaining vendor quotes.

• Protect hotel equipment and assets.

• Recommend cost-effective repairs and preventive solutions.

Required Qualifications

• High school diploma or GED preferred.

• Minimum 1–2 years of maintenance experience preferred.

• Hotel maintenance experience strongly preferred.

• Working knowledge of plumbing, electrical systems, HVAC, carpentry, and painting.

• Experience servicing PTAC units preferred.

• Ability to troubleshoot and resolve maintenance issues independently.

• Strong organizational and time-management skills.

• Ability to communicate professionally with guests and team members.

• Ability to work flexible shifts, weekends, and holidays.

• Basic computer skills for electronic work orders and maintenance reporting.

Physical Requirements

• Ability to lift and carry up to 50 pounds, with assistance or equipment for heavier items.

• Ability to stand, walk, bend, kneel, climb, and reach throughout the shift.

• Ability to use ladders and maintenance equipment safely.

• Ability to work indoors and outdoors in varying temperatures.

• Ability to respond to urgent maintenance situations.