Hotel Houseman

Houseman (Houseperson) Job Description

A hotel houseman (or houseperson) is a key member of the housekeeping team responsible for cleaning public areas, supporting room attendants, and managing heavy cleaning tasks. They ensure the lobby, hallways, and elevators are spotless, transport linens, restock supply closets, and handle guest requests for items like pillows or ironing boards. 

Key responsibilities of a houseman include:

• Public Area Cleaning: Cleaning the lobby, public restrooms, elevators, stairwells, and fitness centers.
• Supporting Room Attendants: Stripping dirty linen from guest rooms, delivering clean linens to floors, and removing trash.
• Deep Cleaning: Vacuuming, shampooing carpets, washing walls, and polishing furniture.
• Guest Requests: Delivering items to rooms and assisting with maintenance needs (e.g., changing light bulbs).
• Setup: Setting up and breaking down banquet or meeting rooms. 

Schedule Flexibility: Ability to work early mornings, weekends, and holidays.

Additional Responsibilities

·         The houseman is responsible for keeping the entryway, sidewalks, and parking lot clear of debris.

·         The houseman position is also responsible for emptying all common area trash bins and taking hotel garbage to the main dumpster.  

This role is physically demanding, requiring heavy lifting, moving furniture, and spending long hours on their feet. Must be able to lift and carry items up to and including and possibly over 50 lbs.

*It is required that all staff complete all brand standard training available*