Hotel Front Desk Agent
Join our dynamic positive team as a Front Desk Agent and be the cornerstone of creating a welcoming and efficient environment for our great guests fostering a positive and inviting atmosphere throughout the property.
The SpringHill Suites by Marriott BHAM Colonnade Grandview is a fine 120 All-Suite Hotel. Located immediately off Exit #19 on I-459 and Hwy #280, the hotel location makes an easy and simple presence and commute. A well-kept property, a positive location, good pay and benefits including free and safe parking makes this hotel a smart choice to consider working.
Duties
Benefits Include:
The SpringHill Suites by Marriott BHAM Colonnade Grandview is a fine 120 All-Suite Hotel. Located immediately off Exit #19 on I-459 and Hwy #280, the hotel location makes an easy and simple presence and commute. A well-kept property, a positive location, good pay and benefits including free and safe parking makes this hotel a smart choice to consider working.
Duties
- Greet guests warmly upon arrival, providing outstanding customer service and ensuring a positive first impression
- Manage 2nd shift guest check-in processes efficiently using multi-line phone systems and front desk software - brand new Marriott standard STAY PMS system.
- Handle reservations, cancellations, and modifications accurately while maintaining up-to-date records.
- Respond promptly to guest inquiries via phone or in person, offering helpful information about hotel amenities and local attractions
- Coordinate with housekeeping and maintenance departments to ensure guest requests are fulfilled swiftly via communication devices including front desk logbook
- Maintain professional phone etiquette and manage multiple communication channels to assist guests effectively
- Previous experience in hotel management operations or front desk operations within a hotel, resort or hospitality environment is highly preferred
- Strong customer service background with excellent communication skills
- Familiarity with hotel PMS software, reservation systems, and multi-line phone systems
- Knowledge of hospitality best practices, guest services, and hotel procedures to deliver exceptional guest experiences
- Proven ability to manage guest relations with professionalism, patience, enthusiasm and a smile!
Benefits Include:
- Employee Marriott discount
- Flexible schedule
- Free parking
- Health insurance
- Free Uniforms
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