Hampton Inn Harvey- Assistant General Manager

Summary/Objective

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the guest services, and prepares reports daily, weekly reports for General Manager.

Essential Functions

1. This position requires weekends

2. Trains, cross –trains, and retrains all front office personnel

3. Participates in the selection of front office personnel

4. Supervises workload during shifts

5. Maintains master key control

6. Resolves guest concerns quickly, efficiently, and courteously

7. Receives information from the previous shifts and passes on pertinent details to the general manager

8. Checks and verifies banks and deposits from all shifts

9. Conducts regularly scheduled meetings of front office personnel

10. Monitor high balance guest and take appropriate action

11. Ensure implementation of all hotel policies and house rules

12. Assist general manager on all requests and monitors hotel in general manager absence

13. Cover shifts on call offs including Night audit

14. Minimum hours per 50