Guest Services Agent / Front Desk
Guest Service Agent/Front Desk
Location: 250 Main Hotel (Rockland, Maine)
Shift/Hours: Morning shifts and mid-shifts, Saturdays, and holidays. Approximately 30 hours per week. This is a seasonal position.
Pay Rate: $18 to $20 an hour depending on experience.
Benefits: Staff discounts at Migis Hospitality Group affiliated properties.
Experience: Experience in FOH hospitality.
Represent the Midcoast of Maine with the 250 Main Hotel Guest Services Team. We’re looking for a fun, outgoing person to join our team to help us create the perfect experience for guests from all over the world. The ideal candidate will have experience as front-of-house staff in the high-end service sector.
JOB DESCRIPTION:
Guest Service Agents are the front desk and reservation staff of the Hotel and are responsible for the critical first impression our guests have of the Hotel as well as their overall experience. Guest Service Agents demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above-and-beyond to ensure that guest experiences will be worth remembering.
Job Requirements:
Maintain a neat and professional appearance in accordance with property standards.
Responsible for creating a positive for all guests.
Be knowledgeable about the property, amenities, and experiences provided to guests.
Handle all guest reservations via phone and email, process deposits, receipts, and all correspondence with guests.
Strong problem-solving skills and a will-do attitude.
Attention to detail and ability to multitask in an often-busy environment.
Possess working knowledge of multi-line phone systems and other communication systems. Phone etiquette is a must; listening, speaking clearly, recording information, notes, providing professional phone service.
Serve as concierge, sharing knowledge of the area, suggesting activities and recreation, dining options, and assisting with ground transportation and local driving directions.
Knowledge of standard food safety practices.
Monitor Breakfast including replenishing food, beverages, busing tables, and breaking down of service.
Create rapport with guests and repeat guests. Engage guests in conversation at the desk and when you encounter them around the property. Actively listen to and respond positively to guest questions, concerns, and requests. Anticipate guest service needs. Proactively approach guests needing service or assistance.
Manage and resolve all guest complaints (and compliments) in a professional and courteous manner, maintaining composure under pressure, allowing guests to speak first and then providing solutions to their issues or concerns. Follow through to ensure guest satisfaction with the resolution.
Must have computer skills and experience using point-of-sale programs, Microsoft Word, Excel, Outlook, database operations, navigating folders, and property management systems.
Deliver messages, faxes, packages to guests in a timely manner.
Perform light housekeeping duties to ensure that the appearance of front desk and lobby areas is according to property specifications.
MINIMUM REQUIREMENTS:
Must be eligible to work in the United States of America.
Must be at least 18 years of age.
Ability to communicate in English, both orally and written, with guests and employees clearly and professionally.
Ability to understand verbal and written directions, as well as workplace safety signage.
Ability to work under pressure and deal with deadlines and stressful situations.
This position requires standing or sitting for extended periods, frequent computer and phone usage, and the ability to lift 50 pounds.
Physical abilities include but are not limited to repetitive reaching, bending, stooping, and fine manipulation. High stamina is often needed for maneuvering around an often busy, fast-paced environment.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required or personnel so classified. All persons may be required to perform duties outside of their normal responsibilities from time to time, as needed.
About 250 Main Hotel:
250 Main Hotel is always interested in enthusiastic, hard-working individuals looking to make their mark or discover a new career in hospitality, whether working at the front desk, in housekeeping, or as a part of our overnight team. We urge you to get in touch with us and tell us about yourself, and how you envision yourself as a productive component of our growing team.
About Migis Hotel Group:
250 Main Hotel and Migis Hotel Group believe in cultivating a forward-thinking working environment rooted in responsibility, creativity and mutual respect. As a small, locally-based hospitality management company, we operate in a unique space in the industry, perfectly situated in between large corporate hotel chains, and small, independently run bed-and-breakfasts. This position allows us to cultivate a workplace that is defined by intimacy and close coordination among ownership, management, and employees while also leveraging our many resources to professionally manage our properties at the highest standards of hospitality. Operating a wide variety of different properties in very different locations and markets, we understand that a highly motivated and enthusiastic team of employees is the key to success. We are always looking for both part and full time employees.
Our culture is rooted in our commitment to the growth of our employees, and we value them as our greatest asset. We promote from within whenever possible, and offer our employees opportunities to move around properties we manage as part of their development within the company. To further solidify this commitment to our employees, we offer generous benefits to eligible employees, including an excellent health, dental and vision plan, paid vacation, 401k, and to all employees, an unrivaled employee discount program that allows our employees to discover our fantastic properties, as well as other hotels, inns, and resorts around New England and beyond.
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