Guest Service Representative

Guest Services Representative Posting and Description

Scarlett Hotel Group was created BY and FOR the next generation of hospitality leaders.  Established by a group of experienced hotel entrepreneurs with long histories of success in rapid growth organizations. We are the same group of people that believe that hospitality should exist in all facets of the business world but especially in our hotels. Our mission is to develop a portfolio of great hotels managed by exceptional people who absolutely love what they do and are excited to come to work each day. 

As a Guest Services, a day at the office can include:

• Being a Chief Reminding Officer to your team by ensuring checklists and daily tasks are completed accurately, to ensure a smooth and profitable operation.

• Engaging with our guests by responding to reviews in a timely manner and honoring our Rewards members with unexpected delights!

• Showcasing your self-confidence, energy and enthusiasm during huddles and ensuring Guest Service Targets are exceeded.

REQUIREMENTS

ABOUT YOU

Do you always come up with solutions instead of just bringing problems to the table? When faced with staffing challenges do you rise to the occasion and step in as needed? Do you understand what motivates your team and are able to tap into those needs and desires in an effective way? Do you take time and resources to engage in professional development so that you can better support your team? If so, you might be our next Guest Services Team Lead!

You are creative and a team player. You motivate and captivate your team with your tender approach and your impressive knowledge of how to wow your guests.

You meet deadlines and feel comfortable coaching teams and are focused on attention to detail. 

You know a little bit about all aspects of hotel operations including food and beverage, guest services and housekeeping and can inspire others to collaborate with you.

You are flexible and understand that your job is not a typical 9-5, and your weekend presence is often required to support your team. 

You are pleasant and infectious; your team members just can’t wait to be around you!