Guest Experience Curator

This position is focused on driving customer retention, increasing brand advocacy, and elevating the overall guest unique experience at La Colombe d’Or Restaurant and Hotel, LLC.

Responsibilities:

Guest Engagement: Welcome VIP/loyalty members upon arrival, personalize their stay, and maintain high visibility in public areas to obtain feedback.

Relationship Management: Build rapport with guests, anticipating their needs to create "authentic personalized memories"

Issue Resolution: Own guest concerns, handling guest opportunities promptly and professionally to ensure satisfaction.

Loyalty Program Advocacy: Promote loyalty to LA Colombe d’Or Restaurant and Hotel, LLC, by anticipating guest needs, resolution of opportunities presented and cultivating a personalized relationship with our guests.

Data Analysis & Reporting: Monitor guest feedback Online reviews), analyze trends, and report on key performance indicators (KPIs) to improve service.

Operational Support: Coordinate with other departments (Sales, front office, Housekeeping and Engineering) to ensure special requests and amenities are delivered.

Skills and Qualifications:

Communication: Excellent verbal and written communication skills for interacting with guests, responding to emails, and handling feedback

Customer Service: Strong, proactive approach to service with a passion for exceeding expectations

Conflict Resolution: Ability to remain calm and professional while resolving guest issues.

Organization: Detail-oriented, capable of managing guest lists and tracking preferences.

Technology Proficiency: Experience with CRM software and hotel/property management systems (PMS). 

Will assist in Front Office operations as needed.

Perform any other duties assigned by Management

Be actively engaged with our guests and deliver memorable guest experiences

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