Front Office Supervisor

This role involves assisting staff with guest issues, ensuring compliance with hotel
procedures, and creating a welcoming atmosphere for guests. The ideal candidate will demonstrate strong ownership, responsibility, and a customer-focused approach.

·         Is a self-starter and enjoys taking initiative.

·         Has excellent communication and interpersonal skills, thriving in guest-facing roles.

·         Works well in a team environment and is committed to exceeding guest expectations.

·         Has strong time management skills and can effectively handle multiple tasks.

·         Competitive salary with opportunities for performance-based incentives.

·         Vacation / Sick / Bereavement / Holiday Pay.

·         Health/Vision/Dental Insurance.

·         Life / STD Insurance.

·         401k Program.

·         Employee Discounts (Brand Hotels C Company Hotels).

·         Free, Third-Party Employee Assistance Program (personal and professional).

·         Opportunities for career growth within Vista Host’s expanding portfolio.

·         Provide exceptional customer service to all guests, ensuring a comfortable and accommodating stay while achieving team and brand goals.

·         Perform quality assurance (QA) checks for the front office department.

·         Ensure compliance with hotel policies, procedures, and relevant federal, state, and local ordinances regarding personnel, security, cash handling, guest relations, and safety.

·         Remain highly visible and readily available for guests, taking initiative to offer assistance or answer questions.

·         Adhere to hotel credit policies and procedures, including credit card authorization, direct billing, cash payments, and incidental deposits.

·         Manage guest complaints, documenting requests, issues, or problems, and ensuring follow-up to achieve guest satisfaction.

·         Greet, register, upsell, issue room keys, and assign rooms efficiently and warmly to guests.

·         Answer inquiries about the hotel, amenities, local dining, attractions, and provide travel directions.

·         Accurately check out guests and communicate departures with housekeeping.

·         Make, confirm, and cancel reservations through telephone, computer, and written communication.

·         Answer and route internal and external phone calls clearly and professionally.

·         Update the shift log regularly to maintain clear communication between shifts.

·         Maintain cleanliness and organization of the lobby, coffee stations, and front desk area.