Evening Operations Manager - Moxy Charlotte

Moxy isn’t your typical hotel — it’s a stylish, playful, and social experience designed for the next-gen traveler. At Moxy, our crew does it all: check guests in, shake up cocktails, and create unforgettable stays with bold personality and warm hospitality.

We are looking for an Evening Operations Manager that is involved in all facets of property management, with heavy oversight of the Front Desk and F&B Operations.  

Responsibilities

·         Serve as the manager on duty for all hotel operations during evening hours, acting as the primary point of contact for guests, team members, and any escalated situations

·         Oversee Bar Moxy floor operations, ensuring service standards, pace, and guest experience are consistently executed

·         Partner with the front desk team to ensure seamless guest arrivals, departures, and any overnight needs are handled with urgency and care

·         Monitor and manage labor and operational decisions within established guidelines

·         Coach and hold accountable hourly team members in real time, providing feedback that reinforces standards without disrupting the guest experience

·         Conduct pre-shift meetings and ensure the team is prepared, informed, and energized before each service

·         Complete nightly manager logs and communicate relevant updates to hotel leadership

·         Respond to and resolve guest concerns promptly, following up to ensure satisfaction

·         Maintain a visible, approachable presence on the floor throughout the shift rather than operating from the back of house

Qualifications

• 2+ years in a high-volume bar or restaurant environment, preferably in a hotel or lifestyle/boutique brand
• Experience managing or leading a team, including scheduling and performance conversations
• Comfort operating at or near the front desk, handling guest escalations, check-ins, or lobby presence during peak hours
• Strong floor presence during service, not a back-office operator
• Availability to work nights, weekends, and peak periods consistently
• Basic PMS familiarity is a plus, not a requirement
• TIPS/ServSafe certified or willing to obtain
• Must have a valid driver’s license.
• Must be fluent in English.

Benefits

• Medical Insurance
• Dental/Vision Insurance
• 401k
• Employer Paid Disability & Life Insurance
• Paid Time Off
• Brand Discounts