Front Desk Agent - Courtyard Wichita at Old Town
Position Overview
Courtyard by Marriott Wichita at Old Town is seeking a friendly, professional, and service-oriented Front Desk Agent to join our hospitality team.
As the first and last point of contact for our guests, the Front Desk Agent plays an essential role in creating a welcoming atmosphere and delivering an exceptional guest experience. This position is responsible for providing attentive, courteous, and efficient service throughout the guest journey, from reservations and arrival through departure.
The ideal candidate is personable, dependable, detail-oriented, and passionate about hospitality. We are looking for a team player who takes pride in providing outstanding service, solving problems, and creating memorable guest experiences while supporting the hotel's operational and financial success.
Key Responsibilities
Guest Service & Front Desk OperationsWelcome and greet guests warmly, providing professional and personalized service.
Perform guest check-ins and check-outs accurately and efficiently.
Respond promptly and professionally to guest requests, concerns, and complaints, ensuring appropriate follow-up and resolution.
Provide accurate information regarding hotel amenities, services, local attractions, restaurants, and area activities.
Handle incoming telephone calls, guest inquiries, messages, and reservation requests.
Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
Assist with guest deliveries, packages, and special requests.
Maintain a clean, organized, and professional front desk and lobby environment.
Promote Marriott Bonvoy membership, recognize loyalty members, and support guest satisfaction initiatives.
Process reservations, modifications, and cancellations accurately.
Maintain knowledge of room types, rates, packages, promotions, and hotel availability.
Assist in maximizing occupancy and room revenue through effective reservation practices and appropriate upselling opportunities.
Remain informed of group arrivals, special events, restricted dates, and hotel occupancy levels.
Follow established reservation, payment authorization, and credit policies.
Maintain accurate guest records and reservation information within the hotel's property management system.
Process guest payments, deposits, refunds, and incidental charges accurately.
Maintain accountability for assigned cash banks and complete required financial transactions.
Verify guest billing information and resolve discrepancies professionally.
Complete daily shift checklists, reports, and assigned administrative responsibilities.
Maintain accurate records of guest interactions, service requests, and shift communications.
Follow established hotel procedures for confidentiality, security, and financial controls.
Demonstrate a positive, cooperative, and professional attitude with guests and fellow associates.
Communicate effectively with hotel departments to ensure smooth daily operations.
Follow all Marriott brand standards, Lexima Hospitality policies, and hotel operating procedures.
Understand and follow hotel emergency, safety, and security procedures.
Participate in required training sessions, staff meetings, and hotel events.
Contribute to a welcoming work environment built on teamwork, accountability, and exceptional hospitality.
Perform additional duties as assigned by hotel management.
Qualifications
Required:
High school diploma or equivalent.
Strong customer service and interpersonal skills.
Excellent verbal and written communication skills.
Ability to remain professional, composed, and solution-oriented in a fast-paced environment.
Basic computer proficiency and the ability to learn hotel operating systems.
Strong attention to detail, organizational skills, and multitasking abilities.
Ability to handle cash and financial transactions accurately.
Dependability, punctuality, and a professional appearance.
Ability to work a flexible schedule, including weekends, evenings, and holidays.
Ability to communicate effectively in English.
Preferred:
Previous experience in hospitality, hotel front desk operations, or customer service.
Experience with Marriott hotels or other major hotel brands.
Familiarity with hotel property management systems, including StayPMS.
Knowledge of reservation procedures, guest billing, and hotel operations.
Previous experience with Marriott Bonvoy or other hotel loyalty programs.
Hospitality-related education or training.
Physical Requirements
Ability to stand and walk for extended periods, including most or all of a scheduled shift.
Ability to perform routine front desk duties involving computers, telephones, and office equipment.
Ability to occasionally lift or move items weighing up to 25 pounds.
Ability to bend, reach, and move throughout the front office and guest areas as needed.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
What We're Looking For
At Courtyard by Marriott Wichita at Old Town, we believe exceptional hospitality begins with exceptional people.
We are looking for individuals who:
Genuinely enjoy helping others and creating positive guest experiences.
Take ownership of their responsibilities and follow through on commitments.
Approach challenges with a positive attitude and a solution-focused mindset.
Work well with others and contribute to a supportive team environment.
Understand that the smallest details can make the biggest difference in a guest's stay.
Are eager to learn, grow, and build a career in hospitality.
Join Our Team
If you enjoy meeting new people, thrive in a team-oriented environment, and take pride in delivering excellent customer service, we encourage you to apply.
Courtyard by Marriott Wichita at Old Town is an equal opportunity employer. We are committed to providing an inclusive workplace and considering qualified applicants without regard to legally protected characteristics.