Full-Time Guest Service Agent **UPDATED POSTING (Morning & Evening Shift)

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our dual-brand hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay for both the Hilton Garden Inn and TRU by Hilton hotel simultaneously. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. You MUST have availability to work 6a-2p & 2p-10p. Wednesday-Sunday availability REQUIRED. Weekend availability REQUIRED. 

Other days of the week may be needed during busy season. (March-September) 

We are looking for someone who wants to grow in their role and maybe even cross train across other departments. 

We value longevity at roles. This is not the job for a “job hopper” or someone who changes jobs every 6-9 months. 

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Stocking market and ensuring that the next shift is set-up for success

Qualifications:

• Wednesday-Sunday availability REQUIRED
• 6-2 & 2-10 availability REQUIRED 
• Previous experience as a front desk agent and Hilton experience a plus! 

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Availability to work evenings, weekends, and holidays.

Perks:

• Competitive salary ***BASED ON HOTEL EXPERIENCE****

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment