Front Desk Agent

A & R Hospitality Group is looking for a Guest Service Representative (GSR) who can provide  outstanding customer service and always maintains a positive attitude. 

About A&R Hospitality Group: 

A&R Hospitality Management operates 19 hotels throughout the United States, totaling approximately  1,800 rooms and over $100 million in assets. The company partners with premium brands such as  Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The primary role of the Guest Service Representative is to work at the front desk of the hotel and  provide service to hotel guests and clients. The GSR greets and checks in arriving guests and checks out  departing guests. The GSR provides excellent customer service to all guests, make reservations for  guests arriving on the same day or future dates, answers incoming phone calls, and responds to any  guest inquiries or requests. 

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Register all incoming guests and ensure all pertinent information is obtained ∙ Assist in other departments as needed 

∙ Address and resolve guest complaints in a timely manner 

∙ Block incoming reservations based on guest requests and room availability 

∙ Block arriving reservations of all groups 

∙ Maintain cleanliness of the back office and front desk area 

∙ Anticipate guest needs in order to have superior guest service 

∙ Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: 

∙ Paid vacation time 

∙ Hotel discounts 

∙ Paid Holidays 

∙ Continuous training 

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teledoc for eligible employees 

A &R Hospitality Management provides equal employment opportunities to all employees and  applicants for employment and prohibits discrimination and harassment of any type without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual  orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.