Front Desk Agent-Part-Time
Jackson, MI
Part-time
$14.50/hour
Home2 Suites - Jackson, MI is an EEO Employer - M/F/Disability/Protected Veteran Status
Full job description
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various tasks efficiently.
Duties
- Greet guests warmly upon arrival and provide exceptional customer service throughout their stay.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
- Answer phone calls promptly, utilizing effective phone etiquette to address inquiries and provide information about hotel services.
- Assist guests with reservations, modifications, and cancellations while maintaining a high level of professionalism.
- Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Maintain knowledge of local attractions, dining options, and hotel amenities to provide recommendations to guests.
- Process payments and maintain accurate records of transactions in the hotel management system.
Experience
- Previous experience in hospitality management or front desk operations is preferred but not required.
- Familiarity with phone systems and hotel management software is an advantage.
- Bilingual or multilingual candidates are highly encouraged to apply, as this enhances our ability to serve diverse guests effectively.
- Strong interpersonal skills with a focus on guest services and customer satisfaction are essential.
- A background in hotel management or related fields will be considered an asset.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Pay: $14.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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