Front Desk

Consultation Agent As the first point of contact, Consultation Agents provide knowledgeable technology solutions and support, while maintaining a friendly, efficient check-in and check-out experience for customers requiring product or other technical assistance.

• Basic Qualifications Experience using and learning about customer electronics
• Ability to work successfully as part of a team
• Ability to prioritize and multi-task in a fast-paced environment
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

• Consultation Agent As the first point of contact, Geek Squad Consultation Agents provide knowledgeable technology solutions and support, while maintaining a friendly, efficient check-in and check-out experience for customers requiring product or other technical assistance
• They create and maintain a supportive, positive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members as needed
• Agents display a genuine passion for and strive to resolve consumer electronic challenges
• Key Responsibilities Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs
• Providing positive, timely engagements with customers during the check-in and check-out process
• Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps
• Monitoring queues and providing accurate status updates to customers
• Clearly communicate and partner with team members

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