Experienced Hotel Housekeeping Manager

Summary                                                                                         

Maintains a high quality of services offered to guests through management of the daily functional areas of  the Housekeeping department.  Departmental efforts should maintain established operational standards.

Job Duties                                                                                       

●      Interviews, selects & train associates

●      Motivates staff through positive reinforcement, and leading by example

●      Provides input during the preparation of the annual budget

●      Attends required meetings and training

●      Conducts departmental and other required meetings for which s/he is responsible

●      Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

●      Ensures that all departmental policies and procedures are adhered to

●      Implements Baywood & Brand promotional programs and procedures

●      Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision. 

●      Monitors cleanliness and neatness of departments for which s/he is responsible.

●      Monitors inventory of supplies, placing orders in a timely manner.

●      Communicates with other departments, therefore promoting a seamless operation.

●      Ensures that all equipment is maintained properly. Routinely inspects equipment

●      Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

●      Administers disciplinary action, following company guidelines

●      Administers performance appraisals

●      Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed

●      Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

●      Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

●      Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location

●      Participates in safety initiatives and is an integral part of the Safety Committee

●      Completes incident reports, taking appropriate action. Notifies appropriate parties

●      Performs role of Manager on Duty as needed

●      Participates in the BEAR activities and other company sponsored community service & fundraising events

●      Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

●      Maintains a professional image, including grooming, verbiage, and body language, at all times

●      Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

●      Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction

●      Fosters teamwork by offering assistance to others, as needed

●      Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department

●      Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

●      Recommends other Baywood properties to our guests, when appropriate

●      Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Education:       

●      Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

●        Brand Certifications preferred

Experience:

●      Minimum of 2 years hotel experience

●      Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills:

●      Bi-lingual (Spanish & English) preferred, as needed for geographic market

●      Proficient in Microsoft Office® (Excel, Word)

●      Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)

●      Proficient in the hotel’s Property Management System  preferred

●      Ability to communicate effectively, both written & oral

●      Ability to multi-task

●      Ability to motivate and lead a team

●      Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.

●      Ability to operate standard office equipment, including: computer, copier, & printer

●      Ability to perform job duties of all positions within the department

●      Ability to learn and adhere to Brand & Baywood Hotels’ standards

●      Ability to take information from various sources and determine a responsible course of action

●      Ability to understand interdepartmental relationships

●      Ability to operate office equipment and industry specific software (PMS)

●      Ability to remain calm during stressful situations

Physical Demands

●        Walking and Standing: Frequently.

○        Must be able to carry 40 lbs. up to 25 feet.

●        Sitting: Infrequently

●        Bending, Stooping, Reaching: Frequently.

○        Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

●        Lifting, Push/Pull: Often .

○        Must be able to lift 40 lbs. to the waist, chest, and above the head.

●        Driving: Infrequently

●        Traveling: Infrequently

Environmental Conditions:

●      Inside: Frequently

●      Outside: Moderately