Director of Digital Monitoring Center

Smart Building Technologies (SBT) is seeking an experienced, forward-thinking Director of Digital Monitoring to lead the business operations of our Digital Monitoring Center (DMC).

The  DMC is a mission-critical facility that provides 24/7/365 remote monitoring and support for building automation and HVAC control systems across the Fidelity Building Services Group (FBSG) Partnership Network.

This onsite leadership position will drive strategic growth, operational excellence, and customer satisfaction across a suite of advanced digital services, ensuring our clients' buildings perform at peak efficiency.

What you will do:

·       Direct the day-to-day and strategic operations of the Digital Monitoring Center

·       Lead, mentor, and scale a high-performing team of remote monitoring technicians and support staff

·       Build and refine processes that enable efficient, proactive monitoring and client response

·       Ensure service delivery across core offerings, including:

• • Building Automation System (BAS) alarm monitoring, notifications, and remote troubleshooting
  • Energy metering, benchmarking, and dashboard reporting
  • Building analytics, fault detection, and diagnostics
  • After-hours dispatching and emergency call response

·       Collaborate with engineering, IT, and FBSG company leaders to integrate client systems into the monitoring center

·       Drive continuous improvement and adoption of the latest building technologies and monitoring practices

·       Track and report key performance indicators (KPIs) related to system performance, response times, and customer satisfaction

·       Identify new growth opportunities, services, and technologies to expand DMC offerings

What we hope you bring to the table:

·       10+ years of experience in building automation, building systems, and/or energy management

·       Experience with digital or remote monitoring, ideally within a Network Operations Center (NOC) or similar control center environment

·       Proven leadership and team management skills with the ability to grow and scale a service operation

·       Bachelor's degree in Business, Engineering, or related field (preferred)

·       Strategic mindset with strong operational, technical, and customer-service orientation

·       Familiarity with smart building platforms, HVAC systems, energy dashboards, and diagnostic tools

·       Excellent communication skills and experience working across diverse stakeholder groups

Why you’ll love working with us:

·       Professional Development: Access to world-class continuous learning opportunities, workshops, and certifications. 

·       Career Advancement: Clear pathways for growth within the company, with mentorship from industry leaders.

·       Generous PTO: Ample paid time off to relax, recharge, and explore your passions outside of work.

·       Health & Well-being: Comprehensive Health Plans: Including medical, dental, and vision coverage.

·       Tech Savvy: State-of-the-art tools and technology to help you work smarter, not harder.

·       Competitive Salary: We offer a compensation package that reflects your skills and experience.

·       Base Pay:  $125k to $175k - Commensurate with experience.  This range represents a general guideline; however, several factors are considered when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions. This position is eligible to receive additional compensation. 

At the SBT Digital Monitoring Center, our mission is to deliver proactive, around-the-clock monitoring and rapid response to optimize system performance, prevent downtime, and protect our clients' building investments.

As the leader in complete solutions for Building Automation Systems, Smart Building Technologies, a Fidelity Building Services Group company, and part of the Fidelity Energy and Sustainability initiative, helps building engineers, building managers, and building owners operate efficiently throughout Maryland, Virginia, and Washington, D.C.

Our specialty is reinvigorating buildings with aged and outdated systems. For buildings with old systems, we provide the most comprehensive overhaul of inefficient systems in the industry. We do this by monitoring and correcting areas of the existing system that are losing heat and energy, before connecting all components to a central automated control mechanism to ensure the highest level of energy efficiency.