Director of Community Victim Services Outreach & Training

Job Summary: 

The Director of Community Victim Services provides strategic leadership, operational oversight, and program development for community‑based victim services, including satellite rape crisis centers, crisis response teams, and coordinated victim support initiatives. This role ensures high‑quality, trauma‑informed services for survivors of sexual assault and related crimes while strengthening collaboration across mental health, legal, medical, and community systems.

Key Responsibilities

Program Leadership & Operations

1.       Satellite Center Oversight — Direct the daily operations, staffing, and service delivery of multiple satellite rape crisis centers to ensure consistent, survivor‑centered care.

2.       Service Coordination — Develop and maintain integrated service pathways across crisis counseling, advocacy, case management, and community outreach.

3.       Policy Implementation — Ensure compliance with federal, state, and local regulations, including VAWA, VOCA, and state victim‑assistance standards.

4.       Quality Assurance — Establish performance metrics, conduct program evaluations, and implement continuous improvement strategies.

Interagency & Systems Coordination

Cross‑System Collaboration — Serve as the primary liaison to law enforcement, prosecutors, SANE programs, mental health providers, and social service agencies.

Systemic Problem Identification — Monitor and address systemic barriers affecting survivors’ access to justice, safety, and healing.

Community Partnerships — Build and sustain partnerships with community organizations, schools, hospitals, and advocacy groups.

Crisis Response & Survivor Support

Trauma‑Informed Practices — Ensure all services reflect evidence‑based, trauma‑informed approaches.

Crisis Intervention Oversight — Supervise 24/7 crisis response operations, including hotline, hospital accompaniment, and emergency advocacy.

Case Consultation — Provide expert guidance to staff on complex cases involving mental health crises, legal challenges, or multi‑agency involvement.

Staff Leadership & Development

Team Supervision — Recruit, train, and supervise advocates, counselors, and satellite center managers.

Professional Development — Develop training curricula on sexual assault response, trauma, cultural humility, and systems navigation.

Workforce Wellness — Implement strategies to reduce vicarious trauma and support staff resilience.

Community Education & Advocacy

Public Awareness — Oversee prevention programs, community education campaigns, and outreach initiatives.

Policy Advocacy — Advocate for improved victim‑rights legislation, funding, and system reforms.

Data‑Driven Reporting — Prepare reports for funders, boards, and community stakeholders.

Qualifications

1.       Master’s degree in social work, public health, criminal justice, psychology, or related field.

2.       5–7+ years of experience in victim services, sexual assault response, or trauma‑informed program management.

3.       Demonstrated expertise in interagency coordination, systems advocacy, and crisis intervention.

4.       Strong understanding of mental health systems, legal processes, and community‑based service models.

5.       Proven leadership, supervision, and organizational management skills.

Core Competencies

Trauma‑Informed Leadership — Ability to lead with empathy, safety, and empowerment.

Systems Thinking — Skilled at identifying patterns, gaps, and opportunities across complex service systems.

Cultural Responsiveness — Commitment to equitable, inclusive services for diverse communities.

Crisis Decision‑Making — Ability to respond quickly and effectively in high‑stress situations.

Strategic Planning — Experience developing long‑term program goals and operational plans.

Classification

This position is classified as “Exempt” under the Fair Labor Standards Act and is, thereby, exempt from all overtime rules.

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