Deposit Sales Support Associate

This position is responsible for processing deposit operations functions, ensuring accuracy and compliance with regulations and bank policies, while providing a high level of service to customers and other departments of the Bank, maintaining high-quality work standards, and identifying and mitigating risks associated with these functions.  This position will be cross trained for other functions in the Bank’s Deposit Sales Support area. 

Essential Duties and Responsibilities (Other duties may be assigned.)    

• ·   Perform timely and thorough review of potentially fraudulent images and transactions daily, taking prompt action to notify appropriate internal resources of suspect items. 

  ·   Provide timely review and processing of Mobile Deposited items

  ·   Monitor DSS Requests Inbox and process requests received, including dormancy removal, processing fee refunds and deposit rate exceptions

  ·   Research requests and adjustments from Customers and Bank Personnel, including compiling information for Verification of Deposit forms and SSI Verification

  ·   Provide support with all Cash Services Operations, including ordering Branch, ATM, Commercial and Foreign Currency and Process Foreign Check Collection

  ·   Complete transaction review to ensure all regulations and audit requests are met, to include Reg D review

  ·   Process interoffice mail

  ·   Scan documents for all Deposit Sales Support work

  ·   Provide support and assistance with various deposit product support functions, including Demand Deposit, Savings, CD, IRA, HSA, Safe Deposit Box, Sweep, etc. Product Setup and Account Documentation Review

  ·   Provide backup support to all other Deposit Sales Support functions, to include Deposit Exceptions Item Processing, Return Item Processing, Tax Reporting, ODP Administration, and processing SSA and SSI death notices, Reclamations, Pre-Notifications, Levies, Garnishments, Bankruptcy and Subpoena requests

  ·   Assist and advise with Escheat/Abandoned Property Processing annually

  ·   Meet service level targets regarding timely responses to customer/colleague requests and customer notices and mailings

  ·   Assist with internal and external audits

  ·   Follow policies and procedures to ensure satisfactory audit and SOX testing reports

  ·   Perform other duties as assigned

  
  Qualifications

• ·   High school diploma or equivalent and 2 years bank experience, or an equivalent combination of education and experience

  ·   Active knowledge and practice of generally accepted accounting principles

  ·   Effective oral and written communication skills

  ·   Ability to compute basic to moderately complex math calculations

  ·   Proficiency in using personal computers and Microsoft Office products (e.g., Word, Excel, Teams, SharePoint, Outlook).  Familiarity with report-writing or spreadsheet software preferred.

  ·   Ability to multitask and manage priorities and deadlines

  ·   Basic problem-solving and analytical skills.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

  ·   Strong attention to detail and organization skills

  ·   Professionalism in dress and communication