Pay: $18.00 - $22.00 per hour

Customer Service Representative

Location: Colorado Springs, CO
Company: Smith Plumbing, Heating, Cooling & Electrical

Schedule:

• Tuesday-Saturday
• 9:00am-6:00pm
• Full-Time
• In-Person Position

Smith Plumbing, Heating, Cooling & Electrical is hiring a Customer Service Representative to join our in-office team. We are looking for someone dependable, friendly, and detail-oriented who can deliver outstanding customer experiences in a fast-paced environment.

Key Responsibilities:

• Answer incoming customer calls and schedule service appointments
• Assist with dispatching and coordinating technician schedules
• Manage data entry and maintain accurate customer records
• Communicate professionally with customers and team members
• Support daily operations within the customer service department
• Help provide a positive experience for every customer interaction

Qualifications:

• Strong verbal and written communication skills
• Prior customer service experience preferred
• Office, call center, or dispatch experience is a plus
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computers and learning new software systems
• ServiceTitan experience is a plus, but not required
• Dependable attendance and strong work ethic

Compensation and Benefits:

• Pay range: $18.00-$22.00 per hour, depending on experience
• Medical, dental, and vision insurance available
• 401(k) with employer match after 1 year
• Paid training and ongoing support
• Opportunity for growth with a long-standing local company

About Us:

Smith Plumbing, Heating, Cooling & Electrical has proudly served Colorado Springs for over 50 years. We are known for our pink trucks, strong team culture, and commitment to excellent customer service.

Please do not call our call center to check the status of your application, as they do not have any information.