Customer Service Representative bilingual

About Laurus Summer Camp:

Laurus Summer Camp is a leading summer camp provider, offering engaging and dynamic programs for children across multiple locations. Our goal is to create a fun, safe, and educational environment where campers can learn, grow, and make lasting memories. We take pride in delivering exceptional customer service to parents and families, ensuring a seamless experience from registration to the end of summer.

About the Role

The Customer Service Representative is the first point of contact for clients. This person efficiently responds to inquiries, ensures high service standards, and manages client billing. They handle customer requests via phone and email, providing a seamless and positive experience.

This is a hybrid position, requiring a mix of remote and on-site work as needed. The role starts part-time and will transition to full-time during the summer season, making it an ideal opportunity for university or college students looking for hands-on experience in customer service while working in a dynamic and engaging environment.

Responsibilities

• Ensure customer satisfaction and support.
• Answer phone calls and emails from parents via HubSpot.
• Manage registrations on the Amilia platform.
• Send invoices to parents and follow up on payments.
• Communicate customer feedback and concerns to the department lead and camp operations director.
• Convert potential customers into registered clients.

Qualifications

• Proven experience in customer service.
• Excellent communication and client relations skills.
• Ability to handle multiple tasks simultaneously.
• Strong customer-focused approach, demonstrating empathy and efficiency.
• Basic math skills for managing invoices.
• Ability to work under pressure and adapt quickly.
• Fast learner and comfortable using technology (computer, phone).
• Bilingual (French & English), both spoken and written.

Key Competencies

• Autonomy and initiative
• Strong organizational skills and attention to detail
• Active listening and analytical thinking
• Teamwork and collaboration

If you are passionate about customer service and want to contribute to an enriching experience for families, we would love to welcome you to our team!

Please visit our careers page to see more job opportunities.