Collections Representative
***A completed application is required for consideration of employment.***
Full-Time Collections Representative
Monday - Friday: 8-hour shift between 8:00 a.m. - 7:00 p.m.
3+ Years' Collections Experience Required**
Oklahoma residency required by start date**
Role
To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. The Collections Representative is responsible for assisting members with resolving delinquent loan accounts while proving exceptional member service. This position focuses on minimizing company losses through effective communication, account analysis, and appropriate collection strategies while ensuring compliance with all applicable laws, regulations, and credit union policies and expectations. Attendance is an essential function of performing the duties of this job.
Major Duties and Responsibilities
Responsible for collection of accounts that are 26 - 44 days delinquent, including but not limited to: soliciting payment arrangements on delinquent loans, interviewing members to determine reason for delinquency, taking appropriate action to resolve the account (could include loan modifications or loan workouts), counseling members concerning their financial obligations and offering suggestions and alternatives, recommending further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency). Posting loan payments.
Skip tracing accounts to locate members. Assisting with reports. Process member garnishments and levies as required.
Informs supervisor of trends in loan underwriting contributing to delinquent/charged-off loans.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other related duties as assigned.