Client Services Coordinator - Homeward Bound Oakdale

Type: Full-Time, Permanent (37.5 Hours per week)

Location: 1101 Branion Drive, Prince Albert, SK

Responsibilities: The Client Services Coordinator will identify opportunities and solutions to improve the administrative efficiency of Homeward Bound Oakdale Program in a confidential, professional environment. Liaise between Homeward Bound Management and coordinators to ensure information is relayed in a smooth, accurate and timely manner. Point of contact for clients entering the program and connecting to services.

Qualifications: 

• Experience in human services, supported housing, or with persons with disabilities/addictions;
• Knowledge of community resources, supports and other agencies; 
• Ability to work independently and as part of a team;
• Strong organizational, administrative, and time management abilities;
• Must be able to work flexible hours when needed;
• Must pass YWCA Security Clearance with a successful vulnerable sector and criminal background check;

Renumeration: $57,942.00

YWCA Additional Benefits:

• 4 Weeks Paid vacation annually;
• Paid sick time;
• Benefit packages;
• 5% matching pension;
• Professional development opportunities;

DUTIES AND RESPONSIBILITIES:

Program Specific Support:

• Oversee day-to-day duties of transportation support workers; delegating and ensuring client responsibilities are met.
• Be a part of an on-call rotation for Homeward Bound Oakdale;
• Meeting minute taking for Homeward Bound Oakdale;
• Mail distribution for Homeward Bound Oakdale;
• Entering appointments and client commitments on Outlook Calendar;
• Data entry Master Client List, Administration of client numbers, intake database;
• Administration of HIFIS;

Administrative Support:

• Act as a liaison for HWB Oakdale with administrative coordinator. Assist admin in their absence;
• Ensure all expense sheets are handed into admin in a timely manner;
• Track moves to ensure that admin coordinator can allocate balances of Sask. Power, Energy, and Water bills each month for finance invoicing and billing;
• Assume role of supervisor in their absence; providing day to day leadership to employees within their program;
• Support Homeward Bound Windsor in the absence of their Client Services Coordinator;
• Support employees with systems in the absence of supervisor;
• Activate and oversee all client and staff fobs for Homeward Bound Oakdale.;

Client Services:

• Point of contact for Homeward Bound Oakdale Client Services related phone calls from Monday to Friday 8am to 4pm;
• Liaison to Homecare, Mental Health, Addictions, and other partner agencies, including booking appointments for clients, documenting pertinent information;
• Ensure all client files have up to date documents;
• Collaborate with supervisor to schedule intakes, assess with accuracy to house the most in need, and collection of data and adding data to HIFIS;
• Ensure all new client forms are completed at the time of intake,  as well as distribution of information to staff of new moves/clients.
• Orientation of rules and regulations, medication admin, arranging keys to apartment, HB phone number for emergencies, expectations, rights, responsibilities, appointment expectations;
• Client File Management including updating, file storage, access, and confidentiality; 
• Delegate support workers to ensure completion of client identification cards; 
• Attend case management meetings when requested for coordinated access; 
• Meet bi-weekly with other Client Services Coordinators and Intake Panel to ensure consistency within programs and meet monthly with management

Basic Duties:

• Demonstrate leadership in all areas;
• Maintain written and computerized records, compile reports and complete other program documents (including case notes, statistics, letters, etc.); 
• Uphold and maintain policies and procedures for all Homeward Bound programs;
• Connection with clients to relevant community services;
• Ensure critical incidents are properly documented and reported to manager;
• Follow safety and security policies at all times;
• Other duties and responsibilities as deemed necessary by management, to ensure the effective operation of Homeward Bound Oakdale; 
• Daily coordination with Supervisor and liaison for information sharing with staff members;

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