Call Center Agent/Appointment Setter

We are a family owned and operated business with a call center located in Baldwin, MD!

We are looking for outgoing members to join our team as call center agents!

Call Center Sales Agent Description: 

1. Schedule and confirm appointments 

2. Answer inbound calls and make outbound calls

3. Provide Customer Service

4. Achieve weekly and monthly target metrics  

• Call Center Target Metrics: 

  • 45-55 Dials per hour per caller 
  • 30% conversion from Raw Lead to Set Appointment 
  • 80% conversion from Set Appointment to Issued Appointment 
  • 80% Demo Rate on all Issued Appointments

  
  

Evening and weekend availability is needed. 

Possibility for position to become remote after training is completed and target metrics are continuously being met. (Further details to be provided during interview)