Call Center Agent

We are a family owned and operated business with a new call center located in Baldwin, MD!

We are looking for outgoing members to join our team as call center agents!

Call Center Sales Agent Description: 

1. Schedule and confirm appointments 

2. Answer inbound calls and make outbound calls

3. Provide Customer Service

4. Achieve weekly and monthly quotas  

• Call Center Target Metrics: 

  - 45-55 Dials per hour per caller 

  - 30% conversion from Raw Lead to Set Appointment 

  - 80% conversion from Set Appointment to Issued Appointment 

  - 80% Demo Rate on all Issued Appointments

  
  

   Evening and weekend availability is needed.