Call Center Agent

Call Center Agent – Outpatient Behavioral Health

Location: Youngstown, OH
Schedule: Monday – Friday, 8:00 AM – 4:00 PM
Employment Type: Full-Time
Pay Rate: $15.00/hour
Facility Type: Outpatient Behavioral Health Clinic

Position Summary
We are currently hiring a Call Center Agent to join our dedicated team at a busy outpatient behavioral health clinic in Youngstown, OH. This full-time role is essential to ensuring timely and compassionate communication between patients, families, and our care team. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, patient-focused environment.

Key Responsibilities

• Answer high volume of incoming calls in a professional and courteous manner.

• Schedule, confirm, and reschedule patient appointments using the clinic’s EHR system.

• Provide information about services and assist with general inquiries.

• Document call details and update patient records accurately.

• Triage urgent requests and forward messages to the appropriate staff or clinician.

• Maintain patient confidentiality and follow HIPAA regulations at all times.

• Support administrative tasks related to patient intake and coordination.

Qualifications

• High school diploma or equivalent required.

• Previous experience in a call center, medical office, or behavioral health setting preferred.

• Strong verbal communication and active listening skills.

• Ability to multitask and stay organized in a dynamic environment.

• Proficiency in computer systems, including EHRs and multi-line phone systems.

• Demonstrated professionalism, patience, and empathy.

What We Offer

• $15.00/hour pay rate

• Monday–Friday daytime schedule (no nights, weekends, or holidays)

• Supportive team environment

• Opportunity to make a difference in mental health and wellness in our community