Admin Operations Specialist I

Job Summary

At JM Test Systems, we are looking for someone who enjoys keeping operations organized, supporting multiple teams, and helping daily business processes run smoothly. As an Admin Operations Specialist I, you will work across several administrative functions including Shipping, Receiving, Quality Assurance, Accounts Receivable support, and Front Office Administration. Your work will play an important role in maintaining accuracy, communication, and efficiency throughout our operations. If you thrive in a fast-paced environment, enjoy multitasking, and take pride in supporting both internal teams and customers, we encourage you to apply.

What You’ll Do:

Front Desk & Reception

• Serve as the first point of contact for everyone who walks in or calls, greeting visitors with a professional, welcoming demeanor.
• Answer, screen, and route incoming phone calls to the appropriate staff or department.
• Direct visitors, deliveries, and general inquiries to the right contacts, managing front desk traffic throughout the day.

Storefront & Walk-In Customer Service

• Assist walk-in customers with pickups, drop-offs, orders, and general inquiries, providing excellent in-person service.
• Verify equipment and orders against invoices, process transactions, and maintain accurate pickup logs and daily sheets.
• Keep the storefront and reception area clean, orderly, and aligned with company presentation standards.

Quality Assurance:

• Review equipment and documentation for accuracy, completeness, and customer requirements
• Match work orders to equipment and prioritize daily workflow items
• Identify and correct documentation errors or route items for correction
• Update work order statuses and approve documentation within company systems
• Generate inspection and rejection reports and support QA tracking processes

AR Support:

• Monitor work order timelines and communicate updates regarding delays or priority items
• Review completed work orders for billing accuracy and processing
• Assist with quote preparation, updates, and customer approvals

Receiving & Shipping

• Handle the majority of hands-on warehouse work through receiving: accept and inspect incoming deliveries, then sort, log, and route customer equipment accurately.
• Verify packing slips, condition, and contents on incoming shipments, and document any discrepancies or damages.
• Provide shipping support as needed, including packaging items and preparing basic documentation for outgoing deliveries.

What We’re Looking For:

• High school diploma or equivalent required
• 2 to 4 years of experience in administrative, operations, or support roles
• Strong attention to detail and data accuracy
• Excellent organization and time management skills
• Clear and professional communication skills with customers and internal teams
• Customer service mindset with strong problem-solving abilities
• Ability to multitask and adapt in a fast-paced environment
• Proficiency with business systems, databases, email, and operational software
• Basic understanding of shipping and compliance processes preferred
• Reliable, team-oriented, and able to maintain confidentiality

Why Join JM Test Systems?

• Stability and long-term career growth opportunities
• Medical, Dental, and Vision Insurance
• HSA with Employer Contributions
• 401(k) with Company Match
• Paid Vacation, Sick Time, Birthday Time, and Holidays
• Employer-Paid Life Insurance
  
• Family-oriented culture focused on Quality, Responsiveness, and Integrity

If you are looking for an opportunity to grow your career while supporting multiple operational functions within a fast-paced and team-oriented environment, we encourage you to apply for the Admin Operations Specialist I position with JM Test Systems.

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