Customer Success Specialist

AbaData is a leading mapping and data visualization company specializing in delivering cutting-edge surface data solutions for the energy, environmental, renewables, and utilities sectors. Our platform integrates advanced data layers with innovative software, leveraging AI and Machine Learning to provide smarter insights and automation. By harnessing these technologies, we help clients streamline their operations and make data-driven decisions with greater efficiency. We’re passionate about using technology to simplify complex challenges. 

The Customer Success Specialist supports the Account Management team in delivering an exceptional client experience at AbaData. This role is the operational backbone, handling client onboarding, day-to-day client requests, technical configuration work, and the administrative and data tasks that keep accounts running smoothly.

This is an ideal role for someone who enjoys client interaction, has a knack for technical and operational problem-solving, and wants to build a foundation for a future in account management.

Location: Calgary, AB (onsite in NW Calgary)

• Serve as a responsive point of contact for assigned clients and general account inquiries, working in partnership with Account Managers

• Handle routine client requests, questions, and changes, escalating more complex or strategic items to the appropriate Account Manager

• Support new client onboarding by coordinating kickoff activities, gathering required information, and walking clients through initial setup

• Build and maintain strong client relationships through proactive communication and reliable follow-through

• Track onboarding progress and proactively resolve roadblocks to keep new clients moving toward full adoption

• Execute technical change requests on behalf of clients, including data updates, configuration changes, and account adjustments

• Troubleshoot straightforward technical issues and coordinate with Support or Development for anything requiring deeper investigation

• Maintain clean, accurate, and up-to-date client data across HubSpot and relevant internal systems

• Perform data entries, downloads, updates, and exports as needed

• 2+ years of experience in a customer-facing role (customer success, client services, or support)

• Degree or Diploma in Business or Technology is preferred

• Knowledge of the oil and gas and/or energy industry is strongly preferred

• Comfortable with technology and learning new platforms, configuring settings, and executing technical change requests

• Proficiency with HubSpot or similar CRM tools, as well as Microsoft products is preferred

• Strong communication skills, both written and verbal, with the ability to translate client needs into clear actions

• Highly organized, detail-oriented, and reliable with follow-through

• Ability to manage multiple clients and priorities concurrently in a fast-paced environment

• Competitive salary, comprehensive benefits, and a flexible health spending account

• Flexible paid time off and complimentary on-site parking

• Career growth opportunities in an expanding technology company

• Regular team-building events and socials including our Slurpee Thursday's

• An opportunity work alongside an accomplished team that is solving real-world problems in Energy Technology