Accommodations - Front Desk Supervisor

Wage: $21 - $23 per hour (DOE)
Full-Time - Permanent 

About Manning Park Resort
Manning Park Resort is a year-round destination resort located between Hope and Princeton, British Columbia. Surrounded by stunning mountain scenery and protected wilderness, the resort offers a unique lifestyle that blends meaningful work with outdoor adventure. Employees enjoy access to activities such as hiking, canoeing, kayaking, stand-up paddleboarding, skiing, snowboarding, and snowshoeing. Staff housing is available, making this a rare opportunity to live and work in a beautiful mountain setting.

Position Overview
Manning Park Resort is seeking an experienced, enthusiastic, and service-driven Front Desk Supervisor to join our Accommodations team. This leadership role is responsible for overseeing Front Desk operations while ensuring a consistently high level of guest service. The successful candidate will be a hands-on leader who enjoys supporting team members, resolving guest concerns, and contributing to a positive and professional workplace culture.

Key Responsibilities

• Deliver exceptional guest service while maintaining a high standard of professionalism at all times
• Supervise daily Front Desk and Night Audit operations to ensure smooth and efficient service
• Foster a positive, supportive, and team-oriented work environment
• Monitor, track, and record Front Desk and Night Audit productivity
• Develop, implement, and maintain front desk procedures and service standards
• Respond to guest feedback and resolve concerns promptly and professionally
• Manage and support escalated guest issues to ensure timely resolution
• Coordinate, assign, and review daily tasks for Front Desk team members
• Support the Accommodations Manager and Housekeeping Manager in developing work schedules based on business demand
• Review and approve employee timesheets
• Train, onboard, and support the ongoing development of Front Desk and Night Audit team members
• Maintain clear and effective communication with all resort departments
• Administer booking channels and ensure listings and related media are current and accurate
• Perform Front Desk and Night Audit duties as required, including reservations, guest check-ins and check-outs, and phone and online communications

Qualifications and Experience

• Strong customer service and problem-solving skills
• Excellent communication and people management abilities
• Minimum two years of Front Desk experience preferred
• Minimum one year of supervisory or leadership experience preferred
• Self-motivated, reliable, and capable of prioritizing tasks effectively
• Ability to work efficiently in a fast-paced environment, both independently and as part of a team
• Proficient with email, reservation systems, and guest communication tools
• Professional attitude and appearance
• Highly organized with strong attention to detail
• A minimum one-year commitment is required

Benefits

• Free rent with bi-weekly utilities of $170 (includes water, hydro, waste, and heat)
• Free Wi-Fi
• Free seasonal activity passes
  • Winter: Alpine and Nordic
  • Summer: Boathouse access
• Free equipment rentals and lessons
• Monthly onsite medical and wellness services
• Regular grocery pick-up service
• Food and retail discounts at:
  • Country Store
  • Pinewoods Restaurant
  • Bears Den Pub
  • Daylodge