Front Desk Supervisor - Avista Resort

Front Desk Supervisor (P.M Shift) - Avista Resort

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guest that exceed expectations.

Job description -The person in this position reports directly to the Front Desk Manager and is responsible for managing front desk operations. This involves coordinating guest arrivals and departures, and cancelations. Partners with other department heads to ensure that all guest needs and concerns are properly addressed. Participates in business planning and review activities to ensure the overall wellbeing of the Front Desk. The Front Desk Supervisor will mainly work the afternoon shift, while having flexibility to cover other shifts as needed. 

Job responsibilities -

  • Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs
  • Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
  • Schedule staff based on business needs
  • Assist guests in making, changing, and canceling reservations
  • Work directly with Housekeeping and Engineering to ensure that all guest requests are achieved in a timely and correct manner
  • Inform housekeeping of late check outs, blocked rooms, and request from guests
  • Accurately inform guest of our room types, rates, and amenities

Requirements -

·         Available to work a flexible schedule including weekends and holidays

·         Required to work the P.M shift, while having open availability

·         Must be able to work with our front desk operating system

·         Must have previous experience in a similar role

Qualifying team members may enjoy the following benefits -

·         Medical insurance

·         Vision, Dental, Disability, Life,  and Accident insurance

·         Paid Vacation

·         Bereavement leave 

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