Casino Manager

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About us!

 

Cash Casino LP was recently acquired by a new ownership group and is undertaking a transformation and modernization of its casino businesses located in Calgary and Red Deer. We are an Alberta based, family-owned business looking to grow our casino’s team. Our current locations include Cash Casino Calgary, Cash Casino Red Deer and ACE Casino Calgary.  Plans are underway for construction of a brand-new casino facility located at the Calgary International Airport.

 

If you have a passion to be an integral part of an inspired and motivated team this is the opportunity for you.

 

The Position

 

The Casino Manager is responsible for the financial, operational, customer service, and human resource objectives of assigned departments.  This role provides leadership and is instrumental in developing and executing strategic, operations and policy initiatives to enhance the financial contribution and effectiveness of casino operations.  This role ensures that assigned departments are in full compliance with regulators’ policies and procedures.  The Casino Manager is a member of the site’s management team.

 

Responsibilities will be:

·       Provides general leadership to all teams and oversees the effective operations of the units through direction and excellent customer service

·       Responsible for profit and loss accountability for casino operations based on approved budgets and forecasts. This includes input into the annual budget process and regular re-forecasts throughout the year.

·       Optimizes casino profitability by analyzing results and implementing necessary changes to improve revenue while managing expenses; evaluates departmental performance against industry benchmarks and best business practices.

·       Provides a monthly report summarizing the status of all material aspects of the operations of the casino. Prepares and submits a comprehensive written annual report that concentrates on all material aspects of the casino for the preceding 12-month period and casino department performance.

·       Collaborates with Marketing site leadership and other resources to develop, implement and execute initiatives and promotional activities to drive revenue growth.

·       Maintains a thorough knowledge of local markets and implements initiatives to aggressively grow market share.

·       Manages cost elements within the assigned departments, particularly labour efficiency, to maximize profitability.

·       Establish and maintain effective business relationships with creditors and local business merchants and clientele.

·       Manages recruitment, training and staff development to enhance the strength and effectiveness of staff and managers ability to achieve strategic and operational objectives.

·       Oversees human resources issues and staff development initiatives. Hires and trains staff in job duties, safety procedures and company policies and is responsible for performance management of direct reports and staff including providing positive and corrective feedback and administering discipline.

·       Executes strategic initiatives including gaming floor layouts, product mix, implementation of new products and yield management.  Analyzes performance data and makes recommendations for improved growth.

·       Leads best practice implementation with regard to casino operations. Recommends changes to systems, controls, processes, policies and procedures to improve operations.

·       Steers customer service training and provides guidance to managers to ensure the delivery of operational excellence to all customers.

·       Ensures excellence in customer service delivery for all assigned departments.

·       Recommends changes to systems, controls, processes, policies and procedures to improve casino operations.

·       Maintains a thorough and updated knowledge of company policies and procedures, provincial and local regulations for all casino operations.

·       Oversees gaming & gaming-support departments, is responsible for all compliance matters with the regulators

·       Ensures assigned departments follow company and regulatory policies and procedures and manages any issues that may arise.

 

Skills, Knowledge and Abilities Required:

·       Proven ability to lead operational change and due diligence tasks.

·       Experience in gaming management operations.

·       Proven leadership skills – able to direct and supervise staff.

·       Knowledge of operational budget processes and components.

·       Solid understanding of financial reports.

·       Excellent written and verbal communication – including ability to write external submissions.

·       Solid customer service skills.

·       Excellent problem-solving skills.

·       Self-motivated, detail oriented, reliable, punctual, efficient, and able to multi-task.

·       Demonstrates and promotes teamwork in the workplace.

·       Working knowledge with word processing software, spreadsheets, email, Internet navigation, and presentation software.

·       Strong knowledge in slot and table games analyses.

 

 

Experience, Training, Certification and Education (demonstrating requirements):

·       5 years of gaming experience including 2 years’ experience in a management role in operations preferred.

·       Leadership experience in a union environment.

·       Post-secondary education in business, marketing, hospitality, or related field.

Or a combination of experience, education equivalent to the above.

·       Strong knowledge of AGLC/regulatory requirements of casino operations and hospitality industries in Alberta.

 

Competitive compensation will be based on experience and education. Compensation includes individual and family health, life insurance, dental benefits, and an Employer RRSP Matching program.

 

If you are interested in applying for this opportunity, please send your resume with cover letter and include in the subject line “Casino Manager” to hr@cashcasino.ca 

 

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