Bilingual Patient Care Representative (Call Center)

PCP for Life Magnolia, TX
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PCP for Life is looking to hire bilingual call center agents for our family practice clinics.  Our clinics are open 7 days a week, Mon -- Fri 8 am -- 8 pm and Sat/Sun 8 am -- 6 pm. 


Our practice has more than 20 providers and a staff of 150+ and growing.  We are looking for candidates who are looking for a career in healthcare, and not just a job.  We have entry-level positions available- with room for growth based on performance.  If you are already an experienced Medical Assistant or Scribe, we have lucrative positions with future leadership roles.  For our call center positions, the only requirement is the readiness to work, travel, and excellent customer service skills.  We prefer to hire bilingual candidates due to our patient demographics, however, it is not a requirement.

 

Qualifications and Skills

  • High School Diploma or equivalent

  • Ability to deal professionally, courteously and efficiently with the public and all levels of the organization.

  • Ability to operate a computer, copier, and fax machine.

  • Experience with Microsoft Office, electronic medical records, and practice management system (scheduling) software applications.

  • Ability to demonstrate effective verbal and written communication skills.

  • Ability to demonstrate effective customer relations skills, working with diverse populations, often in stressful fast-paced environments.

  • Ability to demonstrate organizational skills, multi-tasking, and effective use of time.

Patient Care Representatives

  • Performs a variety of complex duties as required to manage incoming patient calls regarding appointments, refills, medications and any other patient healthcare information.

  • Make outgoing calls to patients for appointment confirmations or communication of health care treatment

  • Ensures appropriate customer service behaviors and communications at all times.

  • Identifies and/or corrects erroneous processing in a timely manner, to include any research and correction requests.

  • Establish and maintain effective working/communication/relationships with faculty, executives, department heads and co-workers.

  • Work independently and deal effectively with stress as a result of heavy workload and the handling of complex patient calls

  • Ability to understand medical terminology, preferred but not required.

  • Must possess excellent telephone skills and etiquette.

  • Must possess excellent verbal and written communication skills.

Our employees are provided with:

  • 401K

  • PTO and Vacation

  • Health Insurance

  • Free office visits for immediate family

Job Requirements:

  • Must be able to communicate in English and Spanish

  • Medical Assistant certification preferred but not a MUST for receptionist and care representative positions

  • Must have their own transportation and be able to travel to different locations

  • Must be able to work weekend days and 12-hour shifts

  • Knowledge of eClinicalworks EMR will be a PLUS


Job Type: Full-time

Salary: $22,000.00 to $30,000.00 /year

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