Activities Reservationist (Summer 2021)

Moonlight Basin Big Sky, MT

There’s a side of Big Sky, Montana that speaks to those seeking something special. A vast 8,000 acre landscape where stunning natural beauty and an endless array of alpine adventures blend together to create a private club and mountain living experience like no other.

Whether it’s winter or summer, Moonlight Basin is something you won’t soon forget. The mountain scenery, the direct access to some of the finest skiing at Big Sky Resort, the hiking, the golf and so much more all add up to the perfect place to work and enjoy Montana.

Moonlight Basin is located right in the middle of the best things to see and do in Montana. You can visit Yellowstone National Park. Explore the national forest and wilderness lands. Come down to the town of Big Sky and shop, eat, and catch some music. Bozeman is a short drive and easily accessible by Skyline Bus.



The Outfitters Reservationist is a Moonlight Outfitters position requiring strong customer focus, communication skills, positive personality and ability to relate to and build trust with Moonlight Basin members, families, and guests in a friendly and informative environment. Safety and fun within a unique outdoor experience are the ultimate goals of the greater Moonlight Outfitters department. Getting to know what our program offers and helping explain and excite members about our opportunities while managing reservations will be the outfitters Reservationist’ primary focus. 



      Create reservations for guided activities at Moonlight Basin via email, phone, web, and in person requests.

      Coordinate booking requests with scheduling manager to ensure guide availability.

      Communicate necessary details with activity Guides upon booking guided activities.

      Maintains office forms and procedures-assists with administrative tasks.

      Help staff the retail and rental shop and assist members and guests with rentals and retail purchases.

      Compose, type, and edit email correspondence, reports, memoranda, and other material.

      Assist members and guests with the use of department facilities, reserving activities, completing waiver forms, and checking in for activities.

      Receives members and guests-answers questions in person and by telephone; responds to inquiries from employees, members and guests and refers to the appropriate person or department when necessary. 

      Answers central telephone system and directs calls accordingly.

      Pick up and deliver messages, documents, packages, and other items across the property.

·         Communicate all concerns, questions, potential problems, and scheduling issues with Director/Manager.

·         Participate in all required training, safety, and educational clinics.

·         Follow safety protocols. Make sound decisions regarding safety issues related to weather, changing conditions, animals, and client behaviors.

·         Assist in special events as needed.

·         Performs other related duties as required and assigned.



·         Experience working in an office environment.

·         Valid Driver’s License

·         High School Diploma or equivalent

  • Excellent written and verbal communication skills.
  • Telephone skills.
  • Proficiency with Microsoft office including Excel, Outlook, and Word.
  • Strong customer focus.
  • Ethical Conduct
  • Flexibility
  • Initiative
  • Time Management
  • Knowledge of the surrounding area and recreation opportunities
  • Knowledge of the activities offered and being reserved.



      This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

      While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.



This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities for this specific job.  The responsibilities, tasks, and duties of this position might differ from those outlined above and other duties may be assigned as necessary.


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