Communications Manager

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COMPANY OVERVIEW:

Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs.  The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby and seventeen other branches. We are committed to remaining a family business and are proud to have the 3rd generation working in the business. We hold the values of accountability, integrity, leadership, trust, and hard work tradition very closely. Professional and knowledgeable service is the standard we set, and the constant pursuit of improving the quality of service to our customers is a "way of life" with us.  The company's mission is to be the leading refrigeration and HVAC wholesaler in Western Canada by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: www.rsl.ca

POSITION OVERVIEW:

RSL is seeking an experienced Communications Specialist who will have significant responsibility for executing the company’s internal communication strategy and approach and assist on an as-needed basis with external communications, including suppliers, the media and others.  Under strategic direction from the Director, Business Development and Communications, the Communications Specialist will collaborate with business leaders at RSL to manage the execution of internal communications strategy for projects and initiatives, from needs assessment, planning, content development to distribution. In addition, the Communications Specialist will work as needed on external communications, including assisting with the execution of efforts to better cultivate RSL’s external audiences. 

The role will be based at RSL's headquarters in South Burnaby.

KEY RESPONSIBILITIES

  • With direction from the Director, Business Development and Communications, execute an internal communications strategy focusing on building trust and connection with RSL’s internal audience.
  • Drive engagement through an innovative approach and tools, as well as high-quality storytelling that keeps all teams informed about what’s happening at RSL, focusing on key priorities and highlighting RSL's purpose, leadership principles and core values.
  • Aid with developing and delivering corporate materials for the Owners, President and the Executive team, including reports, speeches, and presentations for existing and potential external stakeholders and partners.
  • Will champion and put into place best practices in internal and external communications that support organization-wide change initiatives.
  • Create and leverage new forms of internal communications, especially evolving technology platforms. Additionally, manage RSL’s internal communications channels, including intranet, internal monitors, ad hoc internal events, as well as regular communications from a variety of key leaders, in support of RSL’s strategy.
  • In coordination with the People and Culture Team, the Communications Specialist will be responsible for delivering various programs and training that effectively describe, inform, engage, and promote the organization and its strategies to internal audiences and connect employees to RSL’s vision and core values.
  • Generate creative, memorable content with a thoughtful and varied approach, appropriate for different audiences. Bring these ideas and stories to the Marketing and eCommerce team to integrate into external communications, as appropriate.
  • Create and manage an internal communications calendar to best support the understanding and adoption of key programs and activities that align with RSL’s external communication calendar and key messages.
  • Assess current and emerging environments to develop plans and advise various business leaders to position RSL effectively with internal and external audiences.
  • Work with Marketing, eCommerce and People and Culture teams to measure and analyze corporate and leader communications programs and initiatives' effectiveness and suggest new ideas and approaches based on results.
  • Collaborate with the leaders on key projects, providing expertise in content and building an engaging story that supports our communications objectives.
  • Other reasonable duties may be required from time to time in partnership with other departments, as directed by Director, Business Development and Communications.

KEY SKILLS AND COMPETENCIES

  • Bachelor's degree with 3-5 years of progressive experience, ideally including experience as an Internal Communications Specialist or Manager. 
  • Proven successful experience with change management, social responsibility programs, and employee communications.
  • Outstanding collaborative skills with proven success influencing internal groups, including strategic corporate perspective to internal project teams, and the Executive team.
  • Excellent verbal and outstanding written communication skills, including excellent presentation, facilitation, influence, and listening skills, with strong expertise in communicating scientific information.
  • Significant understanding of and experience with communications technology and best practices, including the effective use of intranet, digital news and social platforms.
  • History of planning, crafting and relaying powerful messages and creating engaging material in a values-driven culture.
  • Ability to produce high-quality, mixed-media communication products that can be delivered through digital and other channels.
  • A history of setting and achieving goals and accomplishing tasks with aggressive timelines.
  • An individual with high integrity, creativity, and a roll-up your sleeves work ethic.

THE OPPORTUNITY

This is an exciting opportunity to join a promising industry with lots of room for career growth and advancement.  Work alongside a skilled, professional and passionate team that genuinely intends to make a mark.  This role has breadth offering the candidate great experience in a fast-paced environment.    

Not just a job, a career opportunity!

Leading in the air conditioning, refrigeration, and heating sectors for more than 75 years, we know that talented people are essential to maintaining our success in the future. Refrigerative Supply Limited provides an environment where employees leverage their skills, talents, experience, and interests to grow professionally and build rewarding careers.

Refrigerative Supply Limited is an equal opportunity employer. We would like to thank all applicants for their interest; however, only those selected will be contacted.

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