Supervisor Front Desk

Valley Forge Casino Resort King Of Prussia, PA
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Summary

Assist the Hotel Manager and Manager Front Office with the daily front desk operations including the supervision of hotel staff and providing appropriate service to hotel guests.            


Job Duties

·         Hire, supervise, train, evaluate work performance, and administer counseling for staff members.

·         Prepare the weekly work schedule and maintain time and attendance records.

·         Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.

·         Resolve customer complaints or disputes.

·         Able to perform duties of a Hotel Clerk as needed.

·         Possess knowledge of room rates, types, availability, hotel policies, and procedures.

·         Utilize computer system for various front desk and office procedures.

·         Maintain strict accountability of guest coupon books.

·         Ensure departmental adherence to applicable company and regulatory policies.

·         May assist in assigning and inspecting cleanliness on the casino floor.


Qualifications

·         Three (3) years of experience as a front desk clerk preferred.  Supervisory experience preferred. 

·         Able to use the company’s software systems for hotel management, etc. 

·         Must have excellent customer service, communication, and interpersonal skills, 

·         Must be able to obtain/maintain and necessary certifications and/or licenses as required by local gaming regulations. 

Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled
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