the Hotel Manager and Manager Front Office with the daily front desk operations
including the supervision of hotel staff and providing appropriate
service to hotel guests.
supervise, train, evaluate work performance, and administer counseling for
the weekly work schedule and maintain time and attendance records.
quickly and accurately to guest inquiries regarding hotel procedures and
customer complaints or disputes.
to perform duties of a Hotel Clerk as needed.
knowledge of room rates, types, availability, hotel policies, and procedures.
computer system for various front desk and office procedures.
strict accountability of guest coupon books.
departmental adherence to applicable company and regulatory policies.
assist in assigning and inspecting cleanliness on the casino floor.
(3) years of experience as a front desk clerk preferred. Supervisory experience preferred.
to use the company’s software systems for hotel management, etc.
have excellent customer service, communication, and interpersonal skills,
be able to obtain/maintain and necessary certifications and/or licenses as
required by local gaming regulations.
Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled