Retail Manager

Moonlight Basin Big Sky, MT

There’s a side of Big Sky, Montana that speaks to those seeking something special. A vast 8,000-acre landscape where stunning natural beauty and an endless array of alpine adventures blend together to create a private club and mountain living experience like no other.

Whether it’s winter or summer, Moonlight Basin is something you won’t soon forget. The mountain scenery, the direct access to some of the finest skiing at Big Sky Resort, the hiking, the golf and so much more all add up to the perfect place to work and enjoy Montana.

Moonlight Basin is located right in the middle of the best things to see and do in Montana. You can visit Yellowstone National Park. Explore the national forest and wilderness lands. Come down to the town of Big Sky and shop, eat, and catch some music. Bozeman is a short drive and easily accessible by Skyline Bus


This position is responsible for the retail program across all outlets at Moonlight Basin. This includes overall merchandising strategies, delivering on operational standards, inventory control, and team development.


·         Oversee and provides leadership to retail outlets across property.

·         Prepare, review and analyze sales and operational records and reports; uses data to project sales, determine profitability and targets, and to identify potential new markets.

·         Develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.

·         Develops marketing programs and promotions to increase sales and/or introduce new products and services.

·         Prepares and implements budget in coordination with the Outfitters Director; monitors and approves expenses.

·         Responsible for hiring, training, and scheduling of staff as business needs require.

·         Responsible for coaching, developing, and disciplining staff as necessary for maximum effectiveness. 

·         Identifies opportunities for improvement in the stores; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.

·         Schedules and directs regular team meetings and events to share information, set and revise goals, and to increase morale.

·         Maintains knowledge of market, competition, and best practices and trends in sales techniques and strategies.

·         Responsible for biweekly payroll.

·         Responsible for sourcing and ordering products, stocking, organization, end of month inventories, sales reports, and receiving of all merchandise.

·         Take incoming phone calls, meeting all phone etiquette standards.

·         Perform opening and closing duties as necessary.

·         Other duties as assigned.


·         Bachelor’s degree in Business, Marketing, Finance, or related field; OR

·         Extensive experience as sales manager required.

·         Strong verbal and written communication skills.

·         Excellent sales and customer service skills, with proven negotiation skills.

·         Excellent math skills to draft and implement budgets and conduct data analysis.

·         Excellent supervisory and leadership skills.

·         Thorough understanding of company’s products and/or services, and those of immediate competitors in the surrounding market.

·         Proficient with Microsoft Office Suite and related software.

·         Available to work all shifts including weekends and holidays.


Work tasks are performed indoors and outdoors.  Temperature generally is moderate and controlled by Resort environmental systems; however, must be able to work in extreme temperatures, possibly for one hour or more.

·         Position requires walking; must be able to stand and exert well-paced mobility for up to 8 hours in length.  Length of time of these tasks may vary from day to day and task to task.

·         Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis.

·         Must be able to exert well-paced ability in limited space.

·         Must be able to lift up to 30 lbs. on a regular and continuing basis.

·         Requires grasping, writing, standing, sitting, walking, bending,


This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities for this specific job.  The responsibilities, tasks, and duties of this position might differ from those outlined above and other duties may be assigned as necessary.


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