Onboarding and Operations Manager (China)

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OVERVIEW

At CubicFarms we believe in the power of technology to feed a changing world. We actively seek talented people who want to make a difference in the ag tech space by bringing creative ideas to life and leaving an imprint in a healthier, more sustainable world. If you are enthusiastic about joining a dynamic and innovative company on the leading edge of the ag-tech revolution, we invite you to apply!

 

ABOUT CUBICFARMS

CubicFarms (TSXV:CUB) is an ag-tech company providing automated growing systems for fresh produce and nutritious livestock feed. CubicFarms offers turnkey, commercial scale, hydroponic, automated controlled-environment growing systems that can grow predictably and sustainably for 12 months of the year virtually anywhere on earth. The company has sold and installed systems in Canada and internationally, and continues to grow a global pipeline of prospective customers. Visit us at www.cubicfarms.com

 

THE ROLE: ONBOARDING AND OPERATIONS MANAGER

CubicFarms is looking for full time Onboarding and Operations Manager responsible for establishing complete operations of our China facility and managing the daily oversight of the facility’s operational programs and departments. This individual must have the ability to write and speak fluent Mandarin and English. In addition, this individual must be willing to travel between our facilities in China and Canada.

 

EDUCATION & EXPERIENCE:

  • Minimum 1-3 years project management or customer training experience
  • Previous experience in a food processing facility
  • Previous project management and Business management experience
  • Bachelor in Agricultural Technology, Agribusiness or Business Administration

 

THE IDEAL CANDIDATE WILL POSSESS:

  • Ability to write and speak fluent Mandarin & English required.
  • Ability to work between our facilities in China (90%) & Canada (10%)
  • Self-directed; executes on general goals and knows when and how to seek assistance from management.
  • Experience working with clients at multiple functional groups within an organization.
  • Excellent analytical, problem solving and coordinating skills with the ability to manage several concurrent tasks and switch priorities on the fly.
  • Experience in delivering training to groups both virtual and in person sessions.
  • A service-oriented mindset with good communication skills and ability to think strategically and problem solve.
  • Able to quickly learn onboarding processes for the market customers and their clients.
  • Must have accountability, proactive behavior, strong attention to detail. Follow Organizations policies and contribute towards the goal of achieving Operations targets within set timelines.
  • Experience with GPP, GMP & Critical Control Points (HACCP) and Global Food Safety Initiative (GFSI) systems would be an asset.
  • Strong management, delegation, planning, and leadership skills.
  • Must be able to work under pressure at multinational workplace environments.
  • Commitment to working in a team environment, with established team building abilities.
  • ability to participate in continuous improvement processes.

WHAT WILL YOU DO:

  • Responsible for establishing complete operations of our China facility and managing the daily oversight of the facility’s operational programs and departments.
  • Leading daily meetings with the staff and articulating departmental priorities on a daily/weekly basis; ensuring work plans are designed and executed in conjunction with priorities.
  • Developing and implementing Operations plans following standard operating procedures (SOP) in collaboration with the Quality Assurance team and Lead Operations teams.
  • Ensure high quality day-to-day operations of the farming facility that meets and exceeds company standards.
  • Incorporate relevant feedback mechanisms and act accordingly to ensure impactful changes in service delivery.
  • Provide customers with knowledge and ability to be self-sufficient and a confident farm operator.
  • Provide overall or individualized training and development plan that addresses business needs and expectations.
  • Proactively manage customer relationships from sales handoff to successful implementation. Understand customer use cases and provide expertise so that transition period is reduced.
  • Monitor and evaluate Cubic training program’s effectiveness, success, and ROI periodically and report on them.
  • Guide new customers through an established onboarding process, equipping them to confidently and effectively use CubicFarms.
  • Manage and prioritize workload to include driving implementation projects for several customers at a time while addressing each customer's unique needs.
  • Managing competing priorities with consistency and transparency. Collaborating well with partners throughout the company to ensure feature adoption and success.
  • Collect customer product requests and drive agile prioritization through Cubic’s implementation process. Provide ongoing recommendations and serve as the voice of the customer to internal teams; act as an escalation point for service resolution issues in the initial implementation.
  • Drive KPIs to measure and support overall customer health and success during the implementation phase of the Cubic’s customer lifecycle.

 

EQUAL OPPORTUNITY EMPLOYER

CubicFarms is an equal opportunity employer is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We encourage applications from all qualified and enthusiastic candidates. CubicFarms is a growing organization in an emerging industry that will provide the right candidate with significant potential for advancement in the Ag-Tech space.

 

 

 

 
 
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