Receptionist/ Administrative Assistant

 SUMMARY:                                                         

The receptionist/administrative assistant is the face of the center and must be able to communicate with clients/potential clients with optimism and excellent customer service.  In this position you will perform reception, filing, data entry, clerical, administrative and ancillary support functions.  All activities as an employee of MHRS will be performed in an ethical, professional manner and in accord with the policies and procedures of MHRS and will be subject to the direct supervision of the Office Manager.

 ESSENTIAL JOB FUNCTIONS:

1 Perform Receptionist duties:

·         Depending on shift worked, perform building opening or closing procedures

·         Greet clients professionally and cheerfully

·         Answer phone calls, make and/or change appointments for clients.  Take/post messages and to-dos in InSync, transfer calls/send calls to voicemail

·         Phone clients for appointment changes and cancellations

·         Ensure HIPPA guidelines and procedures are followed at all times

·         Enter or update data in our Electronic Health Record

·         Check in clients, collect client fees, issue receipts

·         Assist psychiatric staff as needed

·         Refer crisis and hospital consultation calls and walk-in clients per MHRS crisis handling steps.  

MINIMUM QUALIFICATIONS:

1.     A high school diploma.

2.     Two years of college or the equivalent in post-high school training, and/or two years of work experience in a business office, performing at least some of the tasks required for this position.

3.     A clear understanding of, and commitment to, the principles of confidentiality in mental health work.

 WORK ENVIRONMENT:

The Administrative Assistant will work primarily in the office of MHRS.  However, when administrative duties require it, he/she will perform some duties outside of MHRS at appropriate locations within the community.

BENEFITS:

· Flexible schedule available, must be willing to work evenings until 7pm Monday - Thursday.

· Bonus for Spanish speaking.

· Benefits for FT include: Company paid health, vision and dental insurance premiums, retirement plan with annual employer contribution, 22 days of paid time off/sick time package and 12 paid holidays.