Room Attendant

GULF SHORES BEACHSIDE RESORT Gulf Shores, AL $10.00 to $14.00 per hour
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Position: Room Attendant

FLSA Class: Hourly Non-Exempt

Pay Band: 5

Pay Range: $10 - $14/hr

Reports to: Executive Housekeeper

Job Summary:

The Room Attendant is responsible for maintaining the highest standards of cleanliness in

all guestrooms. He or she must work to promote safety in all guest areas by following

strict procedures with respect to passkeys, entry to guestrooms, and reporting any

suspicious activity. Room Attendants must demonstrate a commitment to maintaining

high quality standards and attention to detail.

Duties and Responsibilities:

 Thoroughly clean all rooms assigned for service to hotel and company standard.

 Care for all uniforms, equipment and supplies issued by management.

 Communicate with staff as directed on the status of all cleaned rooms.

 Maintain cleanliness of public areas.

 Report any observed damage, unusual happenings and safety concerns to the

Executive Housekeeper / Facilities Manager.

 Maintain a solid understanding of housekeeping and laundry supplies.

 Inform management of hazardous situations, emergencies or security threats

immediately.

 Respond in a courteous and prompt manner to all guest questions and/or concerns.

 Turn in all “Lost and Found” items immediately as directed listing the room

number, the day the item was found, and the name of the person who found it.

 Ensure that no occupied room is left open and unattended when being serviced.

 Promptly report all maintenance concerns.

 Follow all brand standards, policies, & procedures.

 Must be willing and have the ability to work a varied schedule that may include

early morning, evening, night, and weekend shifts.


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 Must be able to lift, push, and pull a moderate weight frequently.

 Basic ability to comprehend English language sufficiently to understand

information such as labels, instructions, and basic guest requests.

 Be a Brand Ambassador of A&R’s Culture, Mission and Values.

Required Skills and Experience:

 High school or equivalent education required.

 High level of organizational and time management skills.

 Excellent interpersonal and communication skills with strong customer/client

focus essential.

 Strong problem-solving skills.

 Ability to work in a fast-paced, high pressure environment.

 Must be able to lift, push, and pull a moderate weight frequently.

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