Host at Café Hollander

Madison, WI Full-time $14.00-$16.00/hour

WHO WE ARE:


Bier is a huge part of Lowland European culture—as integral as frites, cafés, and bicycles. And here at Café Hollander, we love bier—from sourcing the best biers to perfecting the way each is served in the proper glass. Our passion for bier runs so deep that we’ve collaborated with some of these brewers – who have become close friends – to create our own exclusive biers brewed by friendship and available exclusively at our cafés.


Check out our website here! (https://cafehollander.com/)


This position is being recruited by Clock’d on behalf of Cafe Hollander. To learn more about Clock’d, please visit our website (clockd.com)


WHO YOU ARE:


Full & Part-Time positions available

Your role as a Host at a Lowlands Group Restaurant is extremely important to our success. When guests walk through our door, we have just one chance to make a first impression. This single interaction has the ability to influence their entire visit, setting them up to become either our raving fan or our harshest critic in the process. Hosts set the tone of our guests’ entire dining experience, which is why it is one of the most critical roles in our Cafés

A good host can make or break a busy restaurant. More than just greeting, seating and answering phones, a great host prevents traffic jams and serves as the conductor of the overall flow of the restaurant. You're the organizer, the herder, and the first and last impression of the restaurant.

As the front line of hospitality serving our guests, you’ll need to put yourselves in their shoes, and ask yourself what sort of greeting you’d like to receive if you were them. Whether it’s your warm, welcoming “hello”, your friendly smile, a quick nod to acknowledge an impatient guest waiting in line, or noticing a guest on the floor who needs extra assistance, great hospitality starts with you.


  • Food & Beverage Quality Assurance

  • Menu Knowledge

  • Rotation Seating

  • Welcoming

  • Aware of Events & Specials

  • Friendly & Attentive Customer Service

  • Responsible Cash Handling

  • Service Speed

  • Maintain a neat, organized front-of-house environment

  • Assist with opening/closing tasks and side work as needed

  • Answer phones and schedule reservations with large parties


NECESSARY SKILLS AND QUALIFICATIONS:


  • Team Player

  • Strong Communication & Customer Service Skills

  • Continuous development of food & beverage product knowledge

  • Ability to maintain Professionalism at all times

  • Ability to multi-task


BENEFITS & PERKS:


  • $6/hour + tips

    • $15/hour average 

  • Discounted Food & Drink

  • Free Coffee

  • Health & Dental available for full-time employees


EEO Statement

Cafe Hollander is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Cafe Hollander is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cafe Hollander are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, age, creed, disabilities, sex, national origin, age, citizenship, disability, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cafe Hollander will not tolerate discrimination or harassment based on any of these characteristics.


This policy governs all areas of employment at Cafe Hollander, including recruiting, hiring, training, assignments, promotions, compensation, benefits, discipline, and termination.


COVID-19 CONSIDERATIONS:

We follow all CDC guidelines and PHMDC orders are enforced at Cafe Hollander for both guests and team members.


BACKGROUND CHECK

All offers of employment at Cafe Hollander are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary and will be considered only as it may relate to the job you are seeking


This Job Description is subject to change at any time.


Please visit our careers page to see more job opportunities.

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