Help Desk Technician- Beaver Falls, PA
Help Desk Technician (Beaver Falls, PA)
M@C Discount is a growing online auction house that is currently seeking an experienced help desk technician for our Beaver Falls location. This position is responsible for managing the day to day support tickets generated by our employees as well as reviewing auction listings of technology-related products. The successful candidate is a highly motivated team player who has excellent interpersonal communication skills and has a strong technical grasp of the following areas:
- Troubleshooting computers and printers
- Day-to-day support activities including ticket creation and resolution
- Troubleshooting issues from inception to resolution, escalating tickets as needed
- Maintain in-depth knowledge and understanding of M@C Discount technologies hosted applications, and services
- Must be able to manage multiple tasks at one time
- Assist in developing the documentation, knowledge base, and best practice guides
- Communicate technical information to both technical and non-technical users
Requirements:
- Demonstrated problem solving and solution development skills
- Ability to explain problems and propose solutions to both technical and non-technical clients
- Experience with ticketing systems and multiple vendor solutions
- Previous help desk experience is preferred
- Reliability/Accountability
Experience:
- Relevant: 1 year (preferred)
- Technical Support: 1 year (preferred)
Benefits:
- Weekly merchandise credit
- AFLAC supplemental insurance
- Paid lunch breaks
- 401(k) after 90 days
- Weekly paychecks
Days: M-F, 8 hour shift
Job Type: Full-time
Pay:$15.00-$18.00/hour
Must have COVID vaccine by day 1 of employment. Steel- or composite-toed shoes/boots required.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
COVID-19 considerations:
Must have COVID vaccine by day 1 of employment.