Street Sales Specialist

Start Date: To be trained and prepared for cruise ship season beginning in April/ May 2023

Work Hours: Seasonal, Full-time + Part-time roles available

Location: Downtown Vancouver

Are you passionate about Vancouver, speaking to new people, and sharing ideas on things to do in our beautiful city?  With a focus on selling our Hop-On Hop-Off city tour, sightseeing tours + attractions, we are looking for outgoing, customer-oriented, sales driven team members to work a flexible full or part-time schedule, while acting as a visitor information hub for tourists.  During a shift, you may work outside or inside, and at various locations around downtown Vancouver selling our tours to guests from all over the world.

• Selling and booking our Hop-On Hop-Off tour, sightseeing tours + attractions to guests through a handheld point of sale system

• Anticipating and initiating sales by approaching guests, asking open-ended questions, and connecting them with experiences relevant to their sightseeing expectations

• Being sales driven and guest focused, meeting sales targets 

• Providing outstanding customer service to and build personal relationships with guests 

• Assisting Tour Drivers by issuing tickets on-board buses 

• Organizing and managing guest line ups during peak times

• Professionally addressing guest complaints or concerns, elevating to Supervisor when necessary

• Keeping up to date with operational updates and facilitate communication of relevant information amongst team members 

• You have previous experience working in a sales/customer service environment

• Outgoing personality and strong interpersonal skills

• You possess passion, integrity, adaptability with a professional and positive attitude 

• You have the ability to work outdoors. This job requires standing and walking outdoors for extended periods of time.

• You have familiarity with online booking engines. Proficiency with credit card and cash transactions is an asset.

• You possess strong knowledge of downtown Vancouver including key attractions and experiences 

• You can work a flexible schedule and are available to work early mornings, weekends and holidays

• Ability to work effectively both independently and as part of a team 

• Previous tourism experience or knowledge of the industry is an asset 

• Paid training

• Central downtown Vancouver office with easy access to all transit routes

• Internal and external recognition programs for fun awards and prize opportunities

• Invitations to VIP tourism industry events, networking opportunities and familiarization tours

• The little things like free coffee, tea, hot chocolate and water (available in-office)