Night Auditor
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General Responsibilities

  • Ensure proper completion of all front office and night audit duties.
  • Direct and coordinate the activities of all Nights Shift staff.
  • Effectively, properly and accurately analyze the days operating results and perform daily assigned duties including:
    • Conduct the Night Audit in accordance with the Evergreen standards
    • Operations Analysis & Reporting:

Accounts Payable

Accounts Receivable and direct billing

End of day statistics

Labor hours

Daily Flash Report (DFR)

Front office room inspection reports

Competition survey

Perform market research as directed

Operations statistics report – labor cost/room, etc

  • Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.
  • Act as the Manager on Duty (MOD).

 

Primary Functions:

  • Accounting
           Properly and accurately conduct the audit and accounting functions in a timely manner and transmit the information to the corporate office.
    • Prepare and transmit the payroll information and statistics.
    • Prepare and distribute the Daily Flash Report (DFR)
  • Profit:
    • Prepare and distribute the daily cost per occupied room (CPOR) data and statistics.
  • Quality:
    • Compile and enter the data from Empower: Guest Experience software
    • Perform the regular Front Office duties.
  • Work Ethic:
    • Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, nurture a positive, professional work environment, and adhere to Evergreen’s Standard Operating Procedures.

 

 

Specific Responsibilities:

·         Send a daily end of the day activity and accomplishment email to the Front Office Manager and a copy to the General Manager.

·         Be proficient in the use of the property management system, and be able to train front desk personnel on the system.

·         Have a good understanding of all hotel operating procedures.

·         Review front office communications logs.

·         Supervise delegated responsibilities and follows up.

·         Be able to use all front office equipment such as credit card machine, copier, and fax.

·         Inform the Front Office Manager of any unique situations, or unusual developments in front office operations.

·         Handle guest complaints effectively.

·         Understand the Chart of Accounts.

·         Process reservations by mail, telephone, fax, and central reservation systems referrals.

·         Process reservations received from the sales office and other hotel departments.

·         Be knowledgeable of room types and offered rate plans.

·         Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.

·         Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

 

Optimum Attributes:

·         Effective Communication skills

·         Pleasing personality

·         Good team player

·         Good listener

·         Well-groomed and professional appearance.

·         Open with praise, discrete with criticism.

 

 

 
 
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